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Reference Code:  34283

Watch & Jewelry Consultant

Beverly Hills, CA, US

Permanent
  
  

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

At Piaget North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

WATCH & JEWELRY CONSULTANT - BEVERLY HILLS, RODEO DRIVE

 

MAIN PURPOSE
The Watch and Jewelry Consultant role is a brand ambassador of Piaget and should provide an elevated client experience both in & out of the boutique. The Watch and Jewelry Consultant is responsible for achieving sales targets while proactively developing a network of clients.

 

KEY RESPONSIBILITIES
Sales Performance & Service:

  • Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
  • Define and recruit prospective clientele.
  • Assist and support after sales clients to translate service to sales.
  • Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
  • Participate in Boutique events in order to develop potential clientele and entertain existing client base.
  • Be savvy with client expectations as it relates to other brand treatments & offerings.
  • Share ideas and recommendations to management in development of individual business.
  • Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.

Clients’ treatment:

  • Provide exceptional customer service surpassing client’s expectations at every opportunity.
  • Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
  • Ensure the highest level of service and care for both clients and prospects.
  • Implement an effective data capture & follow up for clients, prospects, CS and reservations.
  • Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
  • Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

Boutique operations:
General:

  • Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
  • Attend and participate in all boutique meetings and trainings as required.
  • Support the management in any back of house/administrative operations as requested.
  • Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
  • Utilize boutique technology to facilitate sales with an omni-channel mindset.

Stock Control:

  • Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
  • Participate and support in all boutique inventory activities—daily, weekly, monthly, yearly.
  • Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

  • Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
  • Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

 

QUALIFICATIONS
Education:

  • High school. Bacehlor’s degree preferred.

Technical Skills/Abilities:

  • Demonstrable sales skills and success gained as a sales consultant (2 years’ experience minimum) in a luxury Retail or Service environment is required.
  • Foreign languages required (English is a must).
  • Excellent communication skills both written and verbal.
  • Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
  • Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
  • Show innovation and initiative in setting customer care standards.
  • Demonstrate respect and politeness.
  • Computer Knowledge in Microsoft; knowledge of SAP is a plus.
  • Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
  • Must be able to work a retail schedule including minimum of 2 full weekends a month, opening/closing shifts, holidays, and any other event activities.

Personal Skills:

  • Enthusiastic, self-confident and self-motivated with positive attitude at all times.
  • Professionalism is maintained under all circumstances.
  • Successfully able to handle multiple demands and competing priorities.
  • Be a team player and have a strong attention to detail.
  • Able to work flexibly, embrace and manage change.
  • Understand and represent the luxury lifestyle image of Piaget.
  • Prepared to go the extra mile to achieve targets.

 


Nearest Major Market: Los Angeles