Assistant Boutique Manager

MAIN PURPOSE

To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values.

KEY RESPONSIBILITIES

SALES

• Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
• Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
• Supervise and manage staff’s usage of discount policy
• Achieve Key performance indicators defined by the Boutique Manager

STAFF MANAGEMENT

• Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
• Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
• Communicate Company & Maison policies and Management instructions to staff in the most objective and effective manner
• Ensure adequate manpower and support to cover the shop floor operations at all times

CLIENT MANAGEMENT

Satisfying customers:

• Be an alternative point of contact for any escalation of customer service matters
• Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need in order to offer the appropriate service
• Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Boutique Manager each problem

PRODUCT / MERCHANDISING / INVENTORY MANAGEMENT

• Responsible for and ensure the proper and accurate management of stock

• Reception & transfer
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

SHOP MAINTENANCE

• Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
• Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
• Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.

REPORTING

• Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)

OTHERS

• Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Remain informed on the business through magazines and regular Boutique checks of the competitors
• Handle any other ad hoc activities

REQUIREMENTS

• 3 – 5 years’ in supervisory positions in Luxury Retail Environment
• Strong Management and Organizational skills
• Strong Communication Skills
• Sales driven and strong client development
• Fluent written and spoken in Thai & English (Chinese is a plus)