Boutique Manager (台中)

Taichung, TXG, TW

Permanent

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Key responsibility 1
Management
• Ensure smooth operation of the boutique
• Ensure maintenance the boutique in perfect condition
• Ensure the development of key role in each boutique
• Manage effectively employee turnover
• Responsible for the overall training and development and performance management of Sales Associates
• Recruit, train, evaluate and coach store employees

Key responsibility 2
Sales
• Achieve or surpass monthly and yearly sales targets
• Achieve overall gross margin targets
• Discount Control and monitoring
• Optimize profitability
• Analyze store performance and propose actions needed

Key responsibility 3
CRM
• Treat the customer according to brand’s standards
• Build a strong customer relationship and loyalty
• Develop customer database, convert into sales transaction and retain the customer for future transactions
• Accompany customers for VIP incentive trips / SIHH / other events

Key responsibility 4
Service
• Implement brand’s service strategy
• Handle all customer’s enquiries and complaints in a proper manner
• Ensure the employees provide outstanding customer service

Key responsibility 5
Stock Management / Products:
• Ensure adequate and complete assortments at the boutique
• Anticipate product needs
• Negotiate special products with customers and follow-up with management

Key responsibility 6
Promotion
• Propose and initiate promotional activities
• Implement promotions and CRM activities
• Works closely with PR & Comm Manager on promotional program and implementation

Candidate Profile
• Experience: At least 3 years of management experience in retail industry. Luxury and watches are preferred
• Skills required: Organized, leadership, broad background in CRM activities (customer relationship management).
• Behavioral competencies: Excellent interpersonal and communication skills, reliable and independent, outgoing and social, initiative
• Behavioral competencies: Good sales skill, Good interpersonal skills, communicator
• Good command of English

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