Customer Service Trainer

Neuchâtel, NE, CH

Permanent

Fondée en 1860 à Florence comme atelier, boutique puis école d’horlogerie, Panerai est réputée pour avoir produit des instruments de haute précision innovants et fonctionnels au profit de la Marine militaire italienne. C’est seulement en 1997, lorsque le Groupe Richemont a acquis la marque, que ces créations, jusqu’alors protégées par les secrets militaires, ont été commercialisées dans le monde entier.

Savant mélange d’esprit italien et d’excellence horlogère suisse, la Maison Panerai se distingue par sa recherche de pointe, son objectif de durabilité et la formation d’employé(e)s modernes résolument passionné(e)s par leur travail.

Main Missions

Training of Watchmakers from our Platforms, Internal Network and the External Network,

Servicing of watches coming from all International markets and Richemont International Distribution.

Definition of responsibilities

Watchmaker training

Provide training at the HQ as well as at the international RCS Platforms,
Issue reports and training certificates,
Collaborate with the R&D department for the development of new calibers,
Ensure coaching and motivation of the network of Local Trainers as well as continuous cooperation and support according to market needs,
Manage, organize and conduct Manufacture trainings and Train the Trainer conferences,
Collaborate with the technical support team for the development of all specific tools and the creation of technical documentation.

Watch Servicing

Diagnosis,
Perform watch servicing,
Perform esthetic and technical quality controls,
Assist CS administration to define the technical communication sent to the client,

Profile

Confirmed watchmaker-trainer (Swiss diploma or comparable diploma),
3 to 5 years’ experience,
Pedagogue, excellent communication skills,
English and French are mandatory, German or other languages are an advantage.

Would you like to be a modern hero?

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