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Reference Code:  84241

Assistant Boutique Manager

McLean, VA, US

Permanent
  
  

Founded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments.The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its Neuchâtel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

At Officine Panerai North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.'

 

ASSISTANT BOUTIQUE MANAGER - TYSON'S GALLERIA

 

MAIN PURPOSE 

With their passion for the Maison, the candidate will efficiently assist the Boutique Manager to grow and optimize the boutique’s performance. They will aid in the profitability of the boutique by consistently supporting and developing the boutique team while excelling in operational and client service responsibilities.

 

KEY RESPONSIBILITIES

Performance & Sales Achievements:

  • Work with the Boutique Manager to identify personal sales goals and KPI’s.
  • Assist the Boutique Manager in creating actions plans to achieve personal targets.
  • Review and have a clear understanding of the team’s individual goals.
  • Implement actions plans for your team.

 

Team Management and Development:

  • Assist the Boutique Manager in motivating and coaching Boutique Team daily.
  • Have extensive knowledge of the Maison’s training materials and enforce these learnings with your team.
  • Assist the Boutique Manager in training newcomers and assist in searching for new talent. 

 

Client Relationships:

  • Provide the highest level of customer service at all time to support the business.
  • Assist Boutique Manager to understand and implement CRM programs to your team to optimize sales.
  • Build meaningful relationships with clients.
  • Assist the Boutique Manager in dealing with escalated client issues and concerns. 

 

Boutique Operations & Administration:

  • Adhere to the Policies and Procedures and KPI’s administered by the Maison.
  • Assist the Boutique Manger in back office duties including the execution of delivery and boutique reporting.
  • Liaison between Corporate team and other Retail Teams when needed to ensure optimum boutique maintenance.
      

QUALIFICATIONS 

  • 3 years prior luxury sales and supervisor experience preferable in high luxury industry (watches, Jewelry etc.).

 

Technical Skills/Abilities:

  • Computer proficiency with Word, Excel is required.
  • Experience with SAP is a plus

 

Personal Skills:

  • Ability to motivate and develop a team of 4 - 5 salespersons.
  • Excellent interpersonal, communication, organizational and problem-solving skills.
  • Additional language is a plus.

 

Education:

  • Bachelor’s degree preferred.

 

 


Nearest Major Market: Washington DC