Boutique Manager (f/m/d) München

München, BY, DE

Permanent

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

For our Boutique in Munich we are searching for an

Boutique Manager (m/f/d)

Mission:

The Panerai Boutique Manager (m/f/d) is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She will run the business with the team in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The Panerai Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

Strategic & Operational Responsibilities:

TEAM MANAGEMENT

Responsible for the development of a highly motivated team and the creation of a sales and service driven environment:

Manage recruitment and retention of Client Advisors and Assistant Boutique Manager, in collaboration with HR and Brand Management
Set goals for Client Advisors and motivate team on daily basis
Process monthly individual staff review and yearly appraisal
Manage team roster and all HR administrative tasks (payroll, absences…)
Hold briefing to insure consistent communication and information level
Delegate operational activities and establish areas of pride for each team member to further develop their skills
Train and develop Client Advisors thanks to coaching, role plays and regular products trainings to ensure perfect knowledge of brand’s products and DNA as well as the achievement of service excellence
Insure team’s understanding and adherence to company’s policies and procedures

SALES MANAGEMENT & BUSINESS DEVELOPMENT

Responsible for achieving or exceeding monthly and yearly Boutique turnover and KPI’s targets set by Panerai and developing strong commercial strategy:

Maximize boutique sales and profits whilst minimizing costs
Complete qualitative and quantitative daily and monthly reporting
Analyze sales figures and forecast boutique performance based on business trends, seasonality and products availabilities
Set up daily and monthly objectives to the team and ensure thorough performance follow up thanks to KPI’s deck
Identify boutique strengths and areas of improvement and implement action plans to support boutique performance
Implement Brand Retail Strategy maintaining awareness on market trends, environment/economic situation, competitors’ activities, and forthcoming initiatives
Foster business development by proactively developing a strong network and partnering with local high end businesses and high net worth individuals (hotels, celebrities, local communities…), and by building strong relationships amongst other brands and boutiques in the area
Embraces & implements New Retail concepts such as digital product presentations, virtual client meetings and thus optimizes distant sales.
Ensure master client’s appointments in boutique per Client Advisor
Set up a yearly activation plan in terms of recruitment, engagement and retention according to sales target and client equation in collaboration with retail manager/brand manager
Work on model stock creation and quarterly update with Brand Management & HQ

BOUTIQUE MAINTENANCE

Responsible for the appearance and maintenance of the boutique environment to offer best in class experience to customers:

Ensure all exterior and interior boutique environment guidelines are respected and executed (grooming, visual merchandising…), take immediate corrective actions when needed
Ensure team achieves high operational and visual merchandising standards

CRM

Responsible for the building of a strong boutique database and long-term relationships with customers:

Manage boutique database development and ensure its accuracy: set up boutique and team objectives, KPI’s follow up
Implement CRM relational strategy as per Headquarters’ guidelines
Foster customer’s recruitment and loyalty with specific actions and dedicated VIP management
Suggest local events and advertising opportunities to the local subsidiary and develop external relationships/networking to ensure maximal exposure
Ensure an accurate client knowledge data collection

CUSTOMERS SERVICE

Responsible for a seamless customer’s service:

Manage SAP flow in coordination with Headquarters and Richemont Customer Service Center
Ensure customers’ requests are followed up and solved in due time
Handle special requests and solve any complaints

Profile:

Strong entrepreneurial spirit, leadership skills and sales skills
Excellent communicator who is passionate in building relationship and networking, with strong social skills
High emotional intelligence and general education
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Strong sense for client satisfaction, luxury experience, etiquette and human behavior

Manifest customer centricity mindset in all aspects of the business
Open and outgoing personality

Team player with good interpersonal competences and empathy
Fluent in German and English and ideally one more relevant tourist language

Min 8 years of retail experience or equivalent experience in hospitality, with at least 3 years of management experience

Would you like to be a modern hero?

Connect with us :

Apply now »