Client Advisor - Panerai
Bangkok, 10, TH
Passionate about Watches? Join us NOW as Client Advisor for Thailand.
Reporting to Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique’s objectives, developing the client panel and establishing best in class customer’s experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.
Client Advisor acts as an ambassador of Panerai’s image in the boutique and during off-site events.
HOW WILL YOU MAKE AN IMPACT?
Strategic & Operational Responsibilities
1. SALES
- Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management
- Support in achieving/exceeding Boutique overall target
- Actively participate to the briefings and contribute to the development of the Boutique performance
- Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony
- Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities
- Identify and customer’s needs to suggest and promote products accordingly
2. BRAND & PRODUCTS KNOWLEDGE
- Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers
- Develop a good understanding of competition and luxury industry through self-learning and trainings
- actively participate to all brand’s training sessions
3. BOUTIQUE OPERATIONS & MAINTENANCE
- As brand ambassador, always show an impeccable presentation, according to our guidelines
- Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…)
- Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…)
- Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…)
- Assist with special projects when needed
4. CRM
- Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets
- Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives
- Applies CRM relational strategy as per Headquarters’ guidelines
- Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events
5. CUSTOMERS SERVICE
- Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale
- Ensure seamless customers experience when handling SAV requests
- Ensure customers’ requests are followed up and solved in due time (call back…)
Client Advisor can perform other duties as determined by Boutique Manager.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- At least 1-2 years’ in Retail Sales, preferably in a luxury environment
- Strong Passion for our products and Maison
- Possess strong communication and interpersonal skills
- Strong in English and at least another local language e.g. Mandarin
- Pleasant Disposition
- Good Team Player
- Performs well under pressure and can multi-task
HOW DO WE KEEP YOU SMILING?
- A great opportunity to join a dynamic and diverse team that goes the extra mile to create bespoke Client experiences and journeys to pave the accelerated growth of Luxury Watches in the region.
- Potential opportunities within Maison and the Richemont Group to help you develop and take your career to the next level
YOUR JOURNEY WITH US:
- After being shortlisted, you will meet the HR Manager to get to know YOU
- You will then have the opportunity to meet with our HRBP and Hiring Manger to assess your fit to this role and give you as preview the team dynamics and company culture
- If you are the successful candidate, discover and immerse yourself in the Luxury Goods of the Maison
PERSONAL DATA COLLECTION STATEMENT
We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.
All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.
Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.
If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.