Officine Panerai アシスタントブティックマネージャー / 都内エリア 1

※語学力は必須ではありません※

The purpose of this position is to be in charge of implementing retail strategy, managing boutique staff and daily operation, building customer relationships and generating the company’s revenue objectives. He/She plays a critical role in the organization as the Brand’s ultimate services and sales leader.

REPORTING TO:

Regional Brand CEO

 KEY RESPONSIBILITES:

 Implements retail strategy and generates the company’s revenue objectives.

• • Develops the turnover of the Boutique and meets the sales targets set by the Retail Department.
  • Insure the development of the Boutique action plans, which will include assessing the relevant market indicators and planning short-, medium-, and long term campaigns.
• Manages the Boutique staff
  • Assesses and articulates recruitment needs.
  • Conducts manpower planning, tasks assignment, individual sales target setting, coach the Boutique staff on-the-job, performance evaluation and appraisal rating.
  • Manages sales associates’ appearance, behavior, attitude and professionalism, to ensure the set individual targets are met.
  • Understands staffs’ strength and potential to help them realize a higher level performance and development.
  • Motivates staff through feedback and any other sales reward actions.
• Manages the Boutique operation
  • Supervises the safety and security of Boutique customers, staff and products in line with brand procedures, keeps in mind that the safety of people comes before that of goods, and resolves urgent security cases.
  • Manages and maintains stock and products properly, accurately and efficiently.
  • Oversees the money operation at the Boutique, including cash register consolidation, general Boutique expenses management, banking and petty cash management.
  • Delivers product news and company policy to Boutique staffs and ensures the understanding level.
  • Ensures the timely and accurate Boutique Diary, Daily Sales reporting and Monthly sales report.
  • Manages visual merchandising, manages publishing, promotional goods stock and boutique general maintenance (cleaning…)
• Builds and manages customer relationships
  • Maintains VIP relationship and cooperates with brand on VIP activities.
  • Develops client and prospect locally for new clients.

 KNOWLEDGE AND PROFESSIONAL SKILLS:

• The successful applicant has a Bachelor’s Degree/Diploma with at least 5 years of significant experience in managing a sales team, preferably acquired in the luxury distribution sector.
• Good understanding of sales and operations of a luxury boutique.
• Strong interpersonal relationship skills and demonstrated leadership abilities.
• Strong understanding of the customer service basics.
• Command of office tools such as the Microsoft Office Suite (Excel) is necessary. Good English is a plus.