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Reference Code:  75036

Country Manager

South Africa, GT, ZA

Permanent
  
  

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

WHO WE ARE

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments. Our Maison encompass several of the most prestigious names in the luxury industry including Cartier, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.

 

MAIN PURPOSE

 

In line with the strategy of the maison in South Africa, the Montblanc Country Manager will be responsibile for development and implemention - including sales, marketing, communication, client and people management, in order to reach the Maison’s business and financial objectives, together with and build brand equity in the market.

 

RESPONSIBILITIES

 

Team Management & leadership

  • Design the optimum organization, in line with the market vision and business objectives
  • Identify internal and external talents and maintain an ongoing pipeline of high-calibre candidates
  • Develop and reward according to individual and collective performance
  • Lead and motivate teams by providing long term vision for the business, ensuring regular internal communication and drive overall employee engagement
  • Lead the HR processes (MPJ and Middle Year Reviews, Compensation Management, Career Committee, Internal Development Plans and mobility)

 

Achievement of sales targets

  • Propose annual budget and set sales targets
  • Define Network strategy and annual Marketing action plan in collaboration with Regional teams in order to achieve sales objectives
  • Responsible for Retail and VIP Client sales together with the Retail Director

 

Strategic and Financial planning

  • Prepare with Managing Director Africa the annual market action plan and the Rolling estimates
  • Closely monitor budget and full P&L through monthly review to meet the profitability levels and take actions accordingly

 

Retail Network development

  • Develop network strategy in close collaboration with Managing Director Africa :
    • Conduct Real Estate market research & gather competitive intelligence
    • Identify strategic opportunities for new boutiques and build the related business case
    • Secure optimal location for Montblanc and negotiate commercial terms
      (including rental, Capex contribution…)
    • Ensure lease renewals at best conditions for existing boutiques
    • Monitor boutique performance and propose phasing out / closure when relevant. Lead the closure negotiations for non-profitable / under question mark boutiques as approved by Managing Director Africa
  • Prepare annual Capex budget for Retail and Specialist projects (new openings, renovations, extensions…) and monitor expenditure accordingly
  • Ensure quarterly reports are submitted accurately and timely (network plan, competition survey, Capex budget/LE…)

 

Client Relations and Development

  • Represent and act as an Ambassador of the Maison during international and local events and support Retail and Marketing team in fostering relations with VIP clients
  • Drive definition and implementation of Client strategy
  • Ensure client service excellence at the level of Brand’s expectations

 

Image, Marketing and Events

  • Protect and enhance the image of the Maison in South Africa with no compromise on the standard of quality in every aspect of the business (events, retail, communication, PR)
  • Contribute to building the marketing & communication strategy and action plan designed by Montblanc Middle East
  • Oversee the implementation of local events plan ensuring best execution and image for the Maison

 

Richemont Service Level Agreement

  • Ensure that the SLA defined by the Group meets the Maison’s requirements and influence local Richemont teams to optimize service delivery

 

KEY INDICATORS 

  • Number of Direct and indirect (if applicable) reports:
    • Direct: 7 (4 Boutique Managers, 1 Marketing & Communication Coordinator, 1 VM manager, 1 Operations Executive)
    • Indirect: (boutique staff)
  • Turnover or any financial responsibility: Total sales
  • Number of boutiques: 4

 

 

EDUCATIONAL BACKGROUND

 

  • B Degree in Marketing/Sales
  • Honours degree preferable

 

EXPERIENCE

  • 5 to 8 years of luxury retail experience in Sales Management and/or Retail Operations

 

PERSONAL SKILLS / ATTRIBUTES

  • Excellent communication skills, interpersonal skills and leadership abilities
  • Strong negotiation and analytical skills
  • Strong understanding of Retail Operations and Financials
  • French language is advantageous