[Montblanc] Senior Merchandising & Planning Manager

Seoul, 11, KR

Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

JOB TITLE Senior Merchandising & Planning Manager

REPORTING TO Managing Director

MAIN PURPOSE

This position is responsible for overall management in terms of product assortments and inventories in Korea in order to maximize the sales revenue and profit at the same time. He/she optimizes the supply and stock availability while respecting merchandising strategy, global operations and commercial guidelines.

KEY RESPONSIBILITIES

Key responsibility: Seasonal buying management

Orchestrate the assortment planning for all sales channels; retail, travel retail and ecommerce
Determine OTB (Open-To-Buy) while collaborating with a commercial team for category sales plans
Define the boutique cluster and select product assortments by category in line with HQ merchandising strategy and the boutique profiles
Execute the order forecast including units of net sales, launching & closing stock within the seasonal buying budget
Evaluate the product performances in all respects

Key responsibility: Merchandising implementation

Set the right model stock for each boutique in all sales channels / product in order to secure the sales revenue and manage to supply goods by auto-replenishment process while considering sales trends
Define key objectives related to the inventory level such as stock month coverage and assortment & model stock fulfillment%
Develop in-depth understanding of clients’ and boutiques’ needs and be agile in taking actions
Provide qualitative and quantitative product analysis of current business to have right understanding on the market trend
Work closely with visual merchandising to enhance the products visibility in boutiques
Maintain a close relationship with boutiques and merchandising, distribution/demand planning team in HQ through continuous communications

Key responsibility: Planning & Inventory management

Forecast net sales demands on top of model stock on novelties and communicate with HQ distribution planning team to get more allocation% vs. total demands
Manage the replenishment orders for novelty and continuity products towards all networks and follow pending backorders to be shipped on time
Maximize sales revenue by allocating the proper product mix to each sales channel which in line with marketing strategy and assortment principle
Collaborate with retail team to generate sales revenue from non-turning products
Define key objectives related to the inventory level such as total inventory value, stock month coverage, assortment & model stock fulfillment% and overstock%

Key responsibility: Price and Product Master Data Management

Review the selling prices of retail and travel retail, which is given from HQ and communicate with relevant teams whether the ones would be working in Korea market
Monitor to maintain the certain price gap between retail and travel retail
Correct product master wrongly categorized by communicating with HQ category management team and a person in charge of ERP system
Identify domestic compliances on each product category and provide a proper information to eliminate or minimize risks

Key responsibility: Customer Service and Quality Control

Manage customer care service across all Montblanc networks; Domestic retail, Travel retail and Wholesale dealer POS in line with International Service Policy
Lead boutique staffs to put in an excellent CS performance by monitoring KPI
Follow up all quality issues on defective products with HQ
Supervise the quality control through constant trainings towards boutique staffs in order to minimize non-sellable products generated from boutiques while operating
Management of external partner, CRC (Client Relations Center) to meet the service standards

Key responsibility: Others

Oversee POSM / PLV management from orders to distributions to each channel and monitor to minimize non-moving / excessive materials
Administer the consignment products from each stakeholder to use within the periods determined
Conduct Friends and Family sale; on-site and digitized online sales in order to clear out certain level of inventories and generate sales as well
Manage the annual destruction for the defective and outdated products
Be the main key user on SAP Gemini roll-out

Major Stakeholders

Retail, Whole sale, Ecommerce, Marketing & Communication, Finance, Security, Logistics & Distribution center, Technical center and CRC in Korea domestic
Merchandising, Demand & Distribution planning, International sales, each category management team and global distribution center in HQ

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PROFILE:

University degree
Min. 15 years of experiences in retail merchandising and inventory planning in retail / luxury industry preferred
SAP experience preferred

SKILLS:

Fluent in English (100% required)
Strong leadership with experiences in people management and interpersonal skills to build relationships across diverse departments
Strong numerical and analytical skill
Great attention to details

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