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Reference Code:  109649

[Montblanc] Retail Excellence and Training Specialist

Seoul, 11, KR

Permanent
  
  

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

OBJECTIVE OF THIS POSITION

 

This role is crucial in maintaining a culture of retail excellence and driving sales performance by analyzing key KPls, empowering employees with in-depth product knowledge, refining selling techniques, and elevating the client experience.

 

 

KEY RESPONSIBILITIES

 

  • Plan and execute regular and ad-hoc training sessions and support onsite facilitation.
  • Lead field- based coaching focused on driving key retail KPIs such as UPT, ABV, AUP, and ensure an exceptional client experience that aligns with Montblanc retail signature.
  • Achieve retail excellence plan to achieve target sales for each boutique.
  • Organize and translate global and local training content for effective in- store application.
  • Enhance SAs’ understanding of focus products and support selling through the creation of various product focused contents.
  • Manage the e-learning tool and KPI tracking for digital training.

 

 

 

QUALIFICATIONS:

 

  • Min. 5+ years of work experience preferably in retail training (Luxury or FMCG).
  • Strong knowledge of luxury service standards and retail excellence principles.
  • Exceptional communication, presentation, and coaching skills.
  • Proven Experience for conducting field coaching on retail excellence and products and service.
  • Proficiency in digital learning tool (e-leaning system/ virtual training).
  • Preferred to have knowledge and training experience for Timepiece or Leather goods.
  • Fluent in English.

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