Boutique Sales Associate La Roca Village (maternity leave)

Job Title: Boutique Sales Associate - Outlet La Roca Village (maternity leave)

Brand: Montblanc

Main Purpose:

• Maximize boutique performance by achieving sales targets and strategic objectives.
• Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
• Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
• Advise clients to guarantee high-quality service, following Montblanc's standards.
• Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
• Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

Key Responsibilities:

• Sales Management:
  • Manage product sales effectively.
  • Achieve set sales goals.
  • Handle the sales process according to the client type.
  • Advise clients and ensure their satisfaction.
  • Develop sales initiatives.
• Customer Relations:
  • Ensure customer relations (agreements, service) according to Brand standards.
  • Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
  • Increase the customer database by providing all relevant information.
  • Track customer files.
  • Manage customer complaints together with the ABM.
• Brand Presentation:
  • Maintain consistent adherence to brand presentation standards:
    • Personal appearance and uniform.
    • Luxurious appearance of the Boutique and displayed products (windows and displays).
• Marketing Implementation:
  • Respect and ensure the implementation of all marketing campaigns.
  • Actively participate in event organization.
• Boutique Operations:
  • Ensure the Boutique's operation in the absence of colleagues.
  • Demonstrate versatility in cash register and warehouse tasks.
  • Ensure all sales are correctly processed in the computer system.
• Product Management:
  • Participate in inventories.
  • Prevent potential losses.
  • Check merchandise reception.
  • Prepare merchandise shipments.
  • Transfer merchandise information.
• Information Management:
  • Provide all necessary information to the store management to prepare reports.
  • Actively participate in team meetings.
  • Actively participate in training sessions.
  • Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).

Job Requirements/Pre-requisites:

• Basic Education:
  • Proven sales experience (required).
  • Commercial maturity.
• Specific Knowledge:
  • Knowledge of the product and the Brand.
• Professional Experience:
  • One year of experience in the type of sales to be performed.
  • Complementary training: Sales techniques.
• Other Skills:
  • Ability to impact and communicate with clients.
  • Service orientation - Ability to detect customer needs.
  • Sense of responsibility and initiative.
  • Excellent appearance and presentation.
• Languages:
  • Spanish
  • English
  • Other (a plus)

We are an Equal opportunity company.