Senior Manager - Retail Operations

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Senior Manager, Retail Operations

Montblanc | New York

Role Overview

The Retail Operations Senior Manager is responsible for managing retail network-wide daily operations including maintenance, inventory control and projects. The individual will support the Retail team and VP of Retail in driving sales and customer service excellence through sales support assistance with tactical and daily operations. Additionally, will assist in identifying and producing solutions by creating procedures, revising policies and training Retail team members as directed; and should seek to support the Retail network’s team goal to strengthen communication with the field and internal partners. Provides support, guidance and assistance to Corporate Retail Team, Regional Directors, and Boutiques.

Plans and manages aspects of Retail Boutique organization with respect to:

• Development and enforcement of policy and procedures at boutique level
• Liaison between boutiques and corporate office
• Boutique Opening, closings, relocations, maintenance and consolidations
• Internal systems support 

Responsibilities

• Develop, implement, and maintain boutique operating policies and procedure manual. Partner with Loss Prevention and Finance.
• Manage and participate in store openings, closings, and relocation schedules and plan of action strategies.
• Responsible for communicating company directives, policies, and procedures as they pertain to in-store boutique operations.
• Support, coordinate and participate in bi-yearly physical inventory process.
• Develop and manage client service excellence programs for boutiques.
• Responsible for networking and developing operational best practices within retail network and corporate personnel.
• Establish and manage relationships with internal/external vendors and service providers
• Perform special projects as designated by Senior Management.
• Coordinate and recommend guidelines and training tools that can be used by boutique managers and regional managers to assist in product selling strategies.
• Point of Contact amongst boutique Managers and Home office support personnel
• Active participation in Boutique visits and Physical Inventories
• Monthly, Quarterly, Yearly Boutique KPI Productivity, Newsletter Reporting. Responsible for the follow up and implementation of adjustment of the KPIs of the full retail network
• Act as monthly communication filter to ensure that essential information is being communicated to the Retail network
• After Sales Service maintenance coordination and facilitation
• Conduct intermittent Boutique Internal Control Audits & Boutique Excellence visits
• Retail Ops department is also responsible for the analysis of the new Omni-channel and distance sales approach with a particular focus on Click-From-Store and Outreach activities
• Responsible for the Ops budget and management (Boutique expenses / Incentive and Uniforms)

Qualifications

• BA degree; Minimum 5 years of retail field and/or retail operations experience working with register systems
• Retail math and Microsoft application proficiency (Word, Excel II, PowerPoint) is required
• 1-2 years of inventory management and/or store management experience
• Working knowledge of SAP is preferred
• Commitment to exemplifying the highest integrity and professional business standards
• Ability to adapt to changing priorities
• Creative and proactive approach to problem solving and improving tools
• Goal setting and roadmap development
• Solution-oriented with a high sense of urgency
• The ability to work as part of a team, but also on an independent basis
• Ability to drive results through effective written and verbal communication
• Superb organizational skills with particular attention to detail and the ability to handle multiple projects on time sensitive schedules
• Interfaces with all levels of management and associates in a manner that promotes learning and mutual respect
• Periodic overnight/weekend travel to boutiques on demand as Inventory, Openings/Closings, and Relocations dictate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $120,000-$140,000

Salary will be negotiated based on relevant skills and experience.