Regional Training Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Regional Training Manager

Montblanc | NYC

Reports to: VP of Retail

Role Overview

We are looking for an agile colleague who knows what it takes to create memorable experiences for clients and can spark this emotion in our sales teams. As Regional Training Manager you are responsible for deploying our cutting edge education to our sales ambassadors and those of our wholesale partners.

Responsibilities

As Regional Training Manager, you are responsible for implementing Montblanc’s training strategy and in adapting HQ materials to local requirements.

Analyze:

• Regional retail & wholesale teams’ skill set levels
• Training efforts and KPIs
• Competitors’ client service
• Training trends and needs in the markets

Strategize:

• Concrete and pragmatic training action plans (based on your analysis), linked to business objectives
• Optimal use of your training budget

Adapt:

• Training plans, strategies and processes for reaching business objectives in your region
• Pragmatic and fun training modules, tools for all field sales functions, adapted to modern learning styles, methods & techniques especially:
• Product and brand training
• Customer service training
• Tools to help monitor & boost training results after training and in boutique

Deploy:

• Modules directly and indirectly to target audiences, consistent with Montblanc DNA and modern, fun, interactive techniques
• Training, onboarding and sales coaching for Montblanc sales teams
• Ambassador programs

Ensure Success:

• Monitoring training results  (quantitative and qualitative, short term & long-term)
• Partnering with area sales & operations managers
• Creating  greater success:  feedback to relevant partners on progress and  recommendations on further actions to take
• Coaching in the moment
• Shouting out success!

Qualifications

• Passion for education, motivating others
• 3+ yrs of senior sales/specialist role in retail
• 2+ years training experience
• Strategic thinking and planning
• Negotiation skills
• Business acumen in retail
• Strong delivery skills for sales, product
• Flexible, pragmatic out of box thinker
• Knowledge of and ease with digital learning
• Excellent communication and presentation skills, high levels of empathy and social skills
• Team player
• Solution-oriented approach, effective time management, flexibility, willingness to travel
• Fluent in English + local language

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: 100k-120k

Salary will be determined based on relevant skills and experience.