Reference Code:  107820

Assistant Retail Operations Manager

Hong Kong, HK, HK SAR, CN

Permanent
  
  

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

KEY RESPONSIBILITIES

 

Operation Excellence

  • Apply & adapt all Richemont and Maison guidelines, such as client services, visibility, merchandising, customer service, compliance and security, and support boutiques in smooth operations
  • Actively ensure the implementation of company guidelines in boutiques and the achievement of operational KPIs
  • Review & update the operations guideline to fulfil the client experience
  • Ensure professional Customer Service is given in boutiques
  • Analyze client feedback and communicate results and define action plans with Training Manager and Boutique Managers
  • Closely work with Operations Team and Boutique Managers to maximize stock efficiency
  • Assist boutique team to handle customer complaints, use the opportunity to build up a long-term relationship
  • Support all retail activations and marketing initiatives, closely coordinate with office and boutique teams to ensure smooth arrangement

 

Distribution Network Development

  • Assist in projects for boutique openings, renovations, expansions, and closings in terms of liaising with landlords, architects, contractors.
  • Manage the search and discussion process of retail business opportunities and project negotiation with relevant landlords and partners, and to lead lease negotiations.

 

Stock & Logistics

  • Ensure adequate and timely product deliveries.
  • Monitor deliveries and communicate with headquarters to ensure proper product supply.
  • Ensure appropriate stock levels: subsidiary, boutique(s) network.
  • Fully utilize the available market stock to maximize fluidity and revenues.
  • Work with boutique managers to plan and execute allocations, achieve quantitative and qualitative goals, and ensure that client requests are adequately addressed and fulfilled.
  • Update distribution network information on the Internet.
  • Manage the efficiency of the logistics and warehouse coordination.
  • Prepare information and presentations for internal and external meetings.

 

Project Management / Compliance

  • In charge of boutique openings, closures, refurbishments and/or relocations
  • Rollout of HQ projects locally: i.e. Merchandising booster, SAP updates, Uniform, Traffic Counter…
  • Observe, monitor and report any legal and fiscal issues; assess and control any administrative, operational, customs, insurance, legal, fiscal, social risk.
  • Follow-up key issues to minimize risk exposure and to secure coherent and efficient risk management.
  • Corporate compliance: follow the rules of corporate compliance defined by Richemont and Maison strictly.

 

Human Resources Management

  • Assist and advise the management in the hiring and structuring in the frontline team.
  • Manage the team effectively, developing a strong team spirit and a high sense of purpose.

 

 

PROFILE & QUALIFICATIONS

 

  • University Degree with 5-8 years of experience in retail operations management
  • Excellent English and Mandarin
  • Excellent skill in Excel and PowerPoint
  • Multi-task, highly adaptable to changes, able to work under pressure
  • Analytical mind with strong numerical sense
  • Excellent influencing skills
  • Customer oriented with strong clienteling mindset