Reference Code:
107820
Assistant Retail Operations Manager
Hong Kong, HK, HK SAR, CN
Permanent
KEY RESPONSIBILITIES
Operation Excellence
- Apply & adapt all Richemont and Maison guidelines, such as client services, visibility, merchandising, customer service, compliance and security, and support boutiques in smooth operations
- Actively ensure the implementation of company guidelines in boutiques and the achievement of operational KPIs
- Review & update the operations guideline to fulfil the client experience
- Ensure professional Customer Service is given in boutiques
- Analyze client feedback and communicate results and define action plans with Training Manager and Boutique Managers
- Closely work with Operations Team and Boutique Managers to maximize stock efficiency
- Assist boutique team to handle customer complaints, use the opportunity to build up a long-term relationship
- Support all retail activations and marketing initiatives, closely coordinate with office and boutique teams to ensure smooth arrangement
Distribution Network Development
- Assist in projects for boutique openings, renovations, expansions, and closings in terms of liaising with landlords, architects, contractors.
- Manage the search and discussion process of retail business opportunities and project negotiation with relevant landlords and partners, and to lead lease negotiations.
Stock & Logistics
- Ensure adequate and timely product deliveries.
- Monitor deliveries and communicate with headquarters to ensure proper product supply.
- Ensure appropriate stock levels: subsidiary, boutique(s) network.
- Fully utilize the available market stock to maximize fluidity and revenues.
- Work with boutique managers to plan and execute allocations, achieve quantitative and qualitative goals, and ensure that client requests are adequately addressed and fulfilled.
- Update distribution network information on the Internet.
- Manage the efficiency of the logistics and warehouse coordination.
- Prepare information and presentations for internal and external meetings.
Project Management / Compliance
- In charge of boutique openings, closures, refurbishments and/or relocations
- Rollout of HQ projects locally: i.e. Merchandising booster, SAP updates, Uniform, Traffic Counter…
- Observe, monitor and report any legal and fiscal issues; assess and control any administrative, operational, customs, insurance, legal, fiscal, social risk.
- Follow-up key issues to minimize risk exposure and to secure coherent and efficient risk management.
- Corporate compliance: follow the rules of corporate compliance defined by Richemont and Maison strictly.
Human Resources Management
- Assist and advise the management in the hiring and structuring in the frontline team.
- Manage the team effectively, developing a strong team spirit and a high sense of purpose.
PROFILE & QUALIFICATIONS
- University Degree with 5-8 years of experience in retail operations management
- Excellent English and Mandarin
- Excellent skill in Excel and PowerPoint
- Multi-task, highly adaptable to changes, able to work under pressure
- Analytical mind with strong numerical sense
- Excellent influencing skills
- Customer oriented with strong clienteling mindset