Manager Client Performance (m/f/d)

Hamburg, HH, DE

Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Manager Client Performance (m/f/d)
A full-time position starting as soon as possible

‘As a Manager Client Performance, your primary focus will be to own and provide Client Analytics & Insights to the whole organization and support the global strategy to become more client-centric.’ Giuseppe – Assoc. Dir. Glob. CRM, Cl. Serv. & Ins.

Indulge your passion…

in designing and maintain client dashboards to monitor client-related KPIs
in responding to ad hoc client analytics requests from HQ or local teams
in preparing reports for executive leadership to support client-centric and data-driven decision processes
in educating and evangelize key stakeholders across the organization on the analytic tool's adoption and KPI definitions
in working on analytic projects (e.g. lead scoring with predictive models, attribution)
in proactively find new data points and spot opportunities to engage in new analysis to feed into our client centric transformation strategy
in supporting the team to troubleshoot database issues (create & follow-up on IT tickets, constantly work towards improving the sanity & quality of our client database)
in creating appropriate documentation to allow internal and external stakeholders to replicate or take on additional work
in coordination with all internal stakeholders such as Retail, Digital, Marketing, IT & BI, Regions & Markets

You’ll have…

a degree in an analytical field or business with an analytical component
4+ years of experience as a client insights manager or client data analyst, preferably in an agency or consulting environment
as a plus Salesforce, Google Cloud Platform and Looker experience
as a plus SQL scripting experience
Presentation skills - you know how to put you findings into comprehensive presentations and communicate your findings across all hierarchies
Proficiency in English

In a culture that…

has combined tradition with a pioneering spirit for over 100 years
extends its innovative approach far beyond product development
brings together individuality, enthusiasm and the joy of creativity
is cosmopolitan, vibrant and diverse
invites you to go above and beyond as part of a team
is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

an international environment and good development opportunities
flexible working hours
site services such as: Canteen, on-site café and laundry service
company sports and other health programs
discounted Urban Sports membership
a subsidized ticket for local public transport (HVV-ProfiTicket)
an employee car park and free charging stations for electric vehicles
special conditions on Montblanc products and products from other Group brands
employee benefits portals
30 days' holiday
regular events for employees
various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! The HR team

Apply now »