Manager Client Performance (m/f/d)
Hamburg, HH, DE
What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of
Manager Client Performance (m/f/d)
A full-time position starting as soon as possible
‘As a Manager Client Performance, your primary focus will be to own and provide Client Analytics & Insights to the whole organization and support the global strategy to become more client-centric.’ Giuseppe – Assoc. Dir. Glob. CRM, Cl. Serv. & Ins.
Indulge your passion…
- in designing and maintain client dashboards to monitor client-related KPIs
- in responding to ad hoc client analytics requests from HQ or local teams
- in preparing reports for executive leadership to support client-centric and data-driven decision processes
- in educating and evangelize key stakeholders across the organization on the analytic tool's adoption and KPI definitions
- in working on analytic projects (e.g. lead scoring with predictive models, attribution)
- in proactively find new data points and spot opportunities to engage in new analysis to feed into our client centric transformation strategy
- in supporting the team to troubleshoot database issues (create & follow-up on IT tickets, constantly work towards improving the sanity & quality of our client database)
- in creating appropriate documentation to allow internal and external stakeholders to replicate or take on additional work
- in coordination with all internal stakeholders such as Retail, Digital, Marketing, IT & BI, Regions & Markets
You’ll have…
- a degree in an analytical field or business with an analytical component
- 4+ years of experience as a client insights manager or client data analyst, preferably in an agency or consulting environment
- as a plus Salesforce, Google Cloud Platform and Looker experience
- as a plus SQL scripting experience
- Presentation skills - you know how to put you findings into comprehensive presentations and communicate your findings across all hierarchies
- Proficiency in English
In a culture that…
- has combined tradition with a pioneering spirit for over 100 years
- extends its innovative approach far beyond product development
- brings together individuality, enthusiasm and the joy of creativity
- is cosmopolitan, vibrant and diverse
- invites you to go above and beyond as part of a team
- is willing to allow you to develop it, shape it and leave your mark on it
In return, you’ll get…
- an international environment and good development opportunities
- flexible working hours
- site services such as: Canteen, on-site café and laundry service
- company sports and other health programs
- discounted Urban Sports membership
- a subsidized ticket for local public transport (HVV-ProfiTicket)
- an employee car park and free charging stations for electric vehicles
- special conditions on Montblanc products and products from other Group brands
- employee benefits portals
- 30 days' holiday
- regular events for employees
- various further training opportunities
In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.
We look forward to receiving your application and to meeting you! The HR team