Reference Code:  34341

Product Experience Engineer (m/f/d)

Hamburg, HH, DE


Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.


New Technologies operates as a dynamic start-up within the larger company. We bring together the tangible world of luxury as well as our heritage as Montblanc with digital product propositions enhancing our clients life. In this exciting role you will be key to the success of our products, by improving the software experience for our clients.

- Felix, Director New Technologies


As a Product Experience Engineer you are responsible for delivering great software products to our clients and users for our digital products, like smartwatches & headphones, as well as for our consumer facing software platforms. Therefore you will be exposed to a variety of different tasks in the information as well as in the new technology department, responsible for driving innovations to the market. As the last line before releasing our software products, you play an important role for the company.



How you will leave your mark:


  • Interoperability testing of the mobile applications with our wearables devices which include headphones, digital writing pad and smartwatches.
  • Identification, isolation and tracking of defects and bugs in the software and user experience.
  • Timely communication across the globe with our team and partners.
  • Setup & management of the end user test programs for our products, to generate feedback from a real world scenario
  • Support of the after sales team when it comes to software defects
  • Creation & communication of troubleshooting guidelines for our global organization
  • Perform software risk analysis for our product portfolio
  • Establish documentation, tools & processes for a streamlined and innovative quality assurance program
  • Implementing end-to-end software tests using an automated software testing framework (e.g. Ranorex Studio or similar)
  • Close cooperation with the software development team and constant adjustments of the automated test to the current code status
  • Working with agile project methodologies (SCRUM & Kanban) using the tools Jira and Confluence


How you will experience success with us:


  • A degree in Business Informatics, Computer Science, Engineering or similar is preferred, but we value also your experience and eagerness to learn
  • Professional with more than 2 year experience in a similar product or quality focused role
  • Detail oriented, be our Sherlock Holmes for software
  • Strong communication, creative problem-solving, reasoning and logic skills required
  • Intercultural sensitivity
  • Passion and strong commitment
  • Language skills: fluent in English


How we will inspire you:

At Montblanc we combine apparent opposites. Next to tradition and the pioneering spirit of our early days, we therefore focus on innovation and continuous development, not only concerning products. Always at the heart of everything: our employees. The diversity of our employees brings a fresh array of perspectives to the table and is something we're particularly proud of. As we're embracing workplace diversity, we are strive to create a work environment with a variety of genders, nationalities, cultures, sexual orientations and generations. We include people with and without disabilities. Become a part of us and leave your mark at Montblanc.


How we keep you smiling:


  • International environment and development opportunities
  • Flexible working hours and mobile working
  • Attractive company pension scheme
  • Location services like: canteen, pharmacy & laundry service
  • Special conditions on Montblanc products and employee benefit portals