Reference Code:  96655

Client Insights Manager (m/f/d)

Hamburg, HH, DE

Permanent
  
  

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

As a Client Insights Manager, your primary focus will be to own and provide Client Analytics & Insights to the whole organization and support the global strategy to become more client-centric.” Giuseppe –Head of CRM

 

How you will leave your mark:

 

  • Design and maintain client KPI monitoring dashboards
  • Educate and evangelize HQ and local teams on the analytic tool’s adoption and KPI definitions
  • Respond to ad hoc analytics requests from HQ or local teams
  • Take on new analytic projects (lead scoring with predictive models, attribution, statistical analysis through surveys…)
  • Prepare reports for executive leadership to support client-centric and data-driven decision processes
  • Proactively find new data points and spot opportunities to engage in new analysis to feed into our client centric transformation strategy
  • Support the team to troubleshoot database issues (follow-up on IT tickets, fix coding errors, constantly work towards improving the sanity of the database)
  • Create appropriate documentation to allow internal and external stakeholders to replicate or take on additional work
  • You will coordinate with all internal stakeholders such as Retail, Digital, Marketing, IT & BI, Regions & Markets 
  • You will report to the Head of CRM

 

How you will experience success with us:

 

  • Degree in an analytical field or business with an analytical component
  • 3+ years of experience as a data analyst, preferably in an agency or consulting environment
  • SQL scripting experience is a must, R or Python are a plus
  • Salesforce, Google Cloud Platform and Looker experience are a plus
  • Data engineering skills are a plus.
  • Presentation skills - you know how to put your findings into comprehensive presentations and communicate your findings across all hierarchies
  • Proficiency in English

 

How we will inspire you:

At Montblanc we combine apparent opposites. Next to tradition and the pioneering spirit of our early days, we therefore focus on innovation and continuous development, not only concerning products. Always at the heart of everything: our employees. The diversity of our employees brings a fresh array of perspectives to the table and is something we're particularly proud of. As we're embracing workplace diversity, we are strive to create a work environment with a variety of genders, nationalities, cultures, sexual orientations and generations. We include people with and without disabilities. Become a part of us and leave your mark at Montblanc.

 

How we keep you smiling:

  • International environment and development opportunities
  • Flexible working hours and mobile working
  • Attractive company pension scheme
  • Location services like: canteen, pharmacy & laundry service
  • Special conditions on Montblanc products and employee benefit portals