Reference Code:  95992

Ambassador Client Relations Centre (m/f/d) with German/ English/ Italian

Hamburg, HH, DE


Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

As Ambassador Client Relations Centre (m/f/d) you are the central point of contact for all customers of the Client Relations Centre Europe (CRC).The CRC focusses on Sales and Customer Service. “- Karin Kilinc, CRC Manager


How you will leave your mark:


  • Advising clients in Europe on Sales done through our Online Boutique and on After Sales topics
  • Liaising with clients by phone, e-mail and Chat in the respective languages: Italian, German and/or English
  • Recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders
  • Generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
  • Accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems
  • Supporting customers by phone entering online orders
  • Independent handling of customer requests for repair status, price, facilities and technical explanations
  • Handling of complaints via phone, email or chat
  • Monitoring delivery times; Collaboration with the distribution centre in terms of availability and delivery dates
  • Check of creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention.


How you will experience success with us:


  • Completed university studies, training in retail or comparable education
  • Excellent knowledge of  Italian is mandatory.  Excellent language skills either English or German would be desirable
  • Excellent verbal and written communication
  • Professional experience in a high quality customer service or Call Center, or in hospitality, ideally experience in phone sales
  • Sales experience  / contact with customers in retail is an advantage
  • Positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods.
  • Strong customer orientation
  • Basic knowledge of MS Office is required; knowledge of SAP is a plus
  • Passion and dedication to represent Montblanc as a brand Ambassador
  • Flexibility and strong resilience in stressful situations
  • Willingness to work sometimes on Saturdays and holidays


How we will inspire you:

At Montblanc we combine apparent opposites. Next to tradition and the pioneering spirit of our early days, we therefore focus on innovation and continuous development, not only concerning products. Always at the heart of everything: our employees. The diversity of our employees brings a fresh array of perspectives to the table and is something we're particularly proud of. As we're embracing workplace diversity, we are strive to create a work environment with a variety of genders, nationalities, cultures, sexual orientations and generations. We include people with and without disabilities. Become a part of us and leave your mark at Montblanc.


How we keep you smiling:

  • International environment and development opportunities
  • Flexible working hours and mobile working
  • Attractive company pension scheme
  • Location services like: canteen, pharmacy & laundry service
  • Special conditions on Montblanc products and employee benefit portals