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Reference Code:  13397

Sales Associate - Montblanc, Chadstone

Chadstone, VIC, AU

Permanent
  
  

Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations.
Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear.  
With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods.  Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style. 
​With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.

To be eligible for consideration for this opportunity you must already hold permanent work rights for Australia. Unfortunately this role is not eligible for work rights sponsorship or to temporary visa holders.

 

MAIN PURPOSE

Most important role as the Sales Associate is the direct link between the Product and Customer. To deliver seamless customer experience as exceptional people delivering and exceptional product, building Customer loyalty and relationships while delivering sales productivity.

 

KEY RESPONSIBILITIES

 

1. Sales

  • Develop strong sales turnover for the Store in accordance with the store strategy
  • Meet the turnover targets set by the Store Manager
  • Respect discount policy
  • Achieve key performance indicators defined by the Store Manager

 

2. Client Management

  • Satisfy customers:
  • Welcome & handle the clients in the respect of the Maison’s standards (In the Store, on the phone or by mail or during events)
  • Advise, convince & ensure that each sales is handled accordingly
  • Build a long term relationship with the client:
  • Ensure and determine the prospect and the follow-up with new clients (local and international)
  • Invite Clients to activations and/or events, with post follow-up
  • Be force of proposal to develop client actions (phone, mailing, etc.)
  • Follow up with Customer Service SAV:
    • Take care of each case according the Maison’s standards
    • Follow up on each case and communicate to the Store Manager each problem

 

 

3. Product/ Merchandise/Inventory Management

  • Participate to the good management of the stock
  • Reception & transfer
  • Take part on inventory management / stocktake
  • Check that all products are correctly handled & priced
  • Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.)

 

 

 

4. Other

  • Compliance: Respecting all processes and procedures issued by the group in terms of sales,
  • discount, SAV, exchange, etc.
  • Participate actively to Store meeting organized by the Store Manager (provide feed-back,
  • propose new ideas / actions)
  • Participate to the training given and  consult all documents at disposal allowing a better
  • understanding of the brand, products and new collections
  • Remain informed on the business through magazines and regular store checks of the
  • competitors

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