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Reference Code:  7719

Boutique Supervisor - Montblanc, Chadstone

Chadstone, VIC, AU

Permanent
  
  

Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations.
Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear.  
With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods.  Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style. 
​With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.

This position is available from 1 April 2019.

To be eligible to be considered for this position you must already hold work rights for Australia, sponsorship is unfortunately not available for this role.

 

MAIN PURPOSE

  • Reporting to Retail Management to be accountable for boutique sales and end-to-end operational processes.
  • Responsible for implementation of operational procedures, recruitment, staff training and welfare, customer service and merchandising are properly implemented and executed.
  • Assist in planning and execution of in-store and marketing activities.
  • Represent as a Brand ambassador when representing the Brand at meetings, events, charity dinners and other work-related functions.
  • Establish a consistent standard of customer service and ensure that the performance of all sales staff meets the set standards.
  • Continue to grow the database of VIPs and ensuring a high retention rate.

     

     

    KEY RESPONSIBILITIES

     

  1. Operations
  • Ensure smooth operations: conduct daily briefing and monitoring the roster of the retail stores.
  • Prepare reports pertaining to sales, customer service, accounts and logistics for weekly retail reporting example:
    • Daily and weekly sales and incentive report
    • Customer Analysis report
    • Staff Commission and incentive report
    • Petty Cash Float and claims report
    • Duty Roster
    • Any other Ad-hoc reports assigned by management

       

  1. Sales and Marketing
  • Ensure that monthly sales budget/internal targets are achieved for all boutiques.
  • Execute strategies and action plans implemented by Retail Manager.
  • Maintain a tight control on discounting and giveaways/discontinued products.
  • Propose strategies for discontinued products.
  • Continue to grow the database of VIPs and ensuring a high retention rate.
  • Participate and support in all marketing initiatives to maximise the opportunity to introduce new products to the clients

     

  1. Costs
  • Ensure that general costs and expenses are kept low.
  • Proper control on POS materials and collaterals.

     

  1. Stock/Inventory
  • Responsible for the stock holding and shrinkages of the Boutique.
  • Monitor model stock and clustering in order to achieve sales targets.
  • Identify ways of depleting discontinued or slow-moving on a regular basis.
  • Conduct daily, monthly stock count for respective boutiques.
  • Conduct Qualitative security measures in preventing theft and pilferage.
  • Responsible for all stock control documentation is timely and discrepancies are accounted by documentation.

     

  1. Customer Service
  • Provide exemplary sales performance and high standards of customer service excellence.
  • To ensure that the individual including the team adhere to all aspects of the MSP.
  • Oversee and ensure customers complaints are handled tactfully and professionally with follow-up.
  • To support and increase boutique customer database (CRM)
  • To ensure the team has adequate follow-up with all VIPs.
  • To ensure After Sales Service Guidelines are adhered to.

     

  1. Visual Merchandising
  • Ensure good synergy with Visual Merchandise team; displaying each product correctly and adhering to VM Guidelines while maximizing exposure to generate sales.
  • Monitor and review the level of stocks of accessories (catalogues, gifts, boxes, etc.).

     

  1. Staff Recruitment, Development & Training
  • Support in recruitment and be on an actively look out to improve talent pipeline.
  • Monitor staff performance on a regular basis and provide training when necessary.
  • To conduct staff appraisal and quarterly performance review.
  • Lead by example and create a positive dynamic working attitude and environment.
  • Recommend respective staff for grooming, training and skills upgrading to further enhance one’s performance.

     

  1. Personal Development & Qualities
  • To maintain updated product knowledge.
  • To possess quality leadership skills to lead the staff to perform to their fullest potential.
  • To possess effective communication skills.
  • To be initiative and proactive.
  • To possess general IT skills, constantly upgrading: SAP

     

  1. Housekeeping
  • Ensure that the boutique is kept neat and tidy at all times and the roster is maintained monthly.
  • Visual displays in accordance with Hamburg directives and of high standards.
  • Ensure vigilant and regular checks on staff movements during operating hours.

     

  1. Grooming
  • To be presentable and well-groomed at all times.
  • To ensure all retail staff-adhere to the Uniform guidelines set forth by Hamburg.

To adopt proper etiquette on the sales floor

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