Digital Business Manager Montblanc

CDMX, MEX, MX

Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

MAIN PURPOSE

We’re seeking an experienced and talented Digital Manager join our dynamic team.

Join us in making Montblanc one of the leading digital luxury brands within a diverse, fast paced and motivated team. You’ll play an integral role in animating Montblanc.com.mx, which serves as the #1 window to the brand, driving an omnichannel D2C approach and developing a Client Relations team focused on client satisfaction and relationship building.

KEY RESPONSIBILITIES

ECOMMERCE:

Responsible for driving the strategy and revenue growth of montblanc.com.mx in an effort to grow the overall DTC business.
Collaborate closely with Global HQ digital team and local cross-functional teams to develop and execute strategies related to content, exclusive services and benefits, SEO, CRM and design and functionality related website enhancements (UX).
Oversee all ecommerce operational needs, including inventory management, order fulfillment logistics and invoicing.
Partner closely with merchandising team to define online assortment, accurate forecasting of collection, merchandising strategy and overall product shoppability related to assets (description, images), naming and navigation. Analyze inventory and demand levels to ensure proper replenishment
Work closely with the CRM team to drive client acquisition and retention.
Oversee and optimize all Web and CRC related KPIs (i.e. traffic, CVR, AOV, NPS, etc.)
Deliver a yearly strategic Digital and Client Experience plan aligned to overall brand vision and regional business targets

CRC:

•   Manage the Client Relationship Center as a vital part of the ecommerce client journey to drive excellent client coverage, satisfaction and sales
•   Drive strategy to ensure the Client Relations team achieves or exceeds revenue targets by capturing all sales leads and increasing conversion
•   Maintain a robust client outreach and corporate gifting program to reinforce concierge level approach and relationship building

Performance Marketing
• Collaborate with HQ Marketing team to support Paid Search and Paid Social initiatives and go-to-market campaigns to ensure consistency in messaging and creative and to deliver a full funnel media approach.

REQUIREMENTS:

College Degree.
6-8+ years in D2C eCommerce roles, with experience in site merchandising, UX/UI, inventory management, performance marketing and digital strategy (luxury a plus).

Expert knowledge in data and analytics, especially as it relates to E-Commerce levers (sales, web analytics, stock and digital marketing performance). (Vtex a plus).
Ability to turn data into clear and actionable insights and develop strategic business plans.

Ability to interact with different seniority levels in a multi-cultural, international organization.
Demonstrated leadership skills, self-motivated and entreupeunrial with a problem-solving mindset.
High flexibility: ability to deliver quality at detail level while keeping strategic perspective in a highly dynamic work environment.
High standard of ethics, integrity and confidentiality.
Excellent skills in Google Analytics, BI tools, MS PowerPoint and Excel.
Proficiency in English.
Photoshop a plus.

Dont miss the chance to be part of one of the biggest luxury brands!

Apply now »