Boutique Manager - Montblanc

MAIN PURPOSE

Responsible for the smooth operation of the boutique by driving sales performance, growing new clients, ensuring outstanding client service and high retention rate of VIPs. To be the nurturing leader to mentor, coach and grow Boutique Staff to be brand ambassadors and to grow their careers within our organization. Represent as Brand ambassador at meetings, events, and other work-related functions.

KEY RESPONSIBILITIES

Advising, Selling & Clienteling 

• Responsible to set individual sales target & to manage the overall boutique’s achievement
• Provide market updates, business trends and areas to improve during daily team briefings
• Provide analysis and proposals to retail management on the action plans to achieve boutique performance. 
• Responsible to grow boutique portfolio through new client acquisition and upgrading existing clients. 
• Responsible to teach, coach and follow up with team’s clienteling activities
• To act as a Brand ambassador at meetings, events, and other work-related functions. 
• Work closely with marketing department on events and boutique activations

Client Experience & Journey 

• Ensure consistent and high standards of customer service across the different channels (online and boutique network) to maintain a seamless client journey
• To ensure that the individual including the team adhere to all aspects of achieving high scores for the Net Promoter Score.
• Anticipate customer needs and to handle customers tactfully and professionally with follow-up.
• Ensure the after-sales follow up is followed through 

Team Development & Fostering Maison Culture (30%)

• Conduct staff appraisals and monitor performance on a regular basis. 
• Provide team guidance in product knowledge, clienteling, selling and coaching for development.
• Ensure employees are given frequent feedback on their performance and how to be more successful. 
• To share and inspire the teams towards Maison Culture and be immersed in the Maison’s heritage and DNA.  
• Lead by example and create a positive dynamic working attitude and environment where employees will want to develop their career with the organization.
• Actively be on a look out to improve talent pipeline. Support recruitment when needs arise. 

Boutique Operations 

• Ensure boutique operations is compliant with Group’s handbook and policies to ensure safety, security, compliance, and risk management are reinforced
• Ensure boutique operations are compliant with Maison and Group’s retail operations guide, not limited to rosters, stock count, sales reporting, customer reporting, petty cash, uniform and discount policy. 
• Prepare reports pertaining to sales, customer service, accounts and logistics for weekly retail reporting.
• Ensure good synergy with Visual Merchandise team; displaying each product correctly and adhering to VM Guidelines while maximizing exposure to generate sales.
• Monitor and review the level of stocks of accessories (catalogues, gifts, boxes, etc.) & feedback to VM team accordingly. Ensure proper control on POS materials and collaterals.
• Work closely with Merchandising to ensure healthy stock and inventory to meet sales targets
• Responsible for all stock control documentation is timely and discrepancies are accounted by documentation.

PERSONAL DATA COLLECTION STATEMENT
We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.