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Code de référence:  43521

Boutique Manager

Zurich, ZH, CH

Permanent
  
  

Depuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l'esprit d'invention initié en 1833 par son fondateur Antoine LeCoultre, les artisans de la Manufacture créent des collections à la pointe de la Haute Horlogerie: Reverso, Master, Jaeger-LeCoultre Polaris, RendezVous et Atmos - ce riche héritage construit par la Grande Maison au fil des siècles est une source d'inspiration constante qui ne cesse de repousser les limites à travers des garde-temps sans précédent.

Since its creation, Jaeger-LeCoultre has made precision an art form, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos – this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

 

MAIN PURPOSE


In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. The boutique manager will also be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Management

  • Recruit, train, evaluate and coach sales team members
  • Ensure smooth operation of the boutique
  • Ensure perfect maintenance of the boutique
  • Keep employee turnover at a low level

 

Sales

  • Achieve or surpass monthly and yearly sales targets
  • Achieve overall gross margin targets
  • Discount Control and monitoring
  • Optimize profitability
  • Analyze store performance and propose actions needed
     

CRM/ Business development

  • Treat customers according to brand’s standards
  • Build a strong customer relationships and create loyalty
  • Develop a customer database, convert contacts into sales transactions and retain the customers for future transactions
  • Demonstrate strong networking skills to recruit new prospects
  • Accompany customers on Manufacture visits/ VIP incentive trips / Watches&Wonders / other events

 

Service

  • Implement brand’s service strategy
  • Handle all customer’s enquiries and complaints in a professional manner
  • Ensure that the team provides outstanding customer service


Stock Management / Products

  • Ensure adequate and complete assortments at the boutique
  • Anticipate product needs
  • Negotiate special products with customers and follow-up with management
     

Marketing & Communication

  • Propose and initiate events inside and outside of the boutique
  • Implement promotions and CRM activities
  • Works closely with PR & Comm Manager on promotional program and implementation

 

CANDIDATE PROFILE

 

  • Experience: At least 3 years of management experience in the retail industry, luxury and watches are preferred
  • Skills required: Organisation, Leadership, Networking, CRM
  • Behavioural competencies:
    • Excellent interpersonal and communication skills, reliable and independent, outgoing and social
    • Excellent sales skills, superb interpersonal skills, experienced communicator
  • Fluent in German and English, French is a plus