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Reference Code:  38984

Jaeger‑LeCoultre Boutique Manager

Taipei, TPE, TW

Permanent
  
  

Jaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos – this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Key responsibility 1
Management:
• Ensure smooth operation of the boutique
• Ensure maintenance the boutique in perfect condition
• Ensure the development of key role in each boutique
• Manage effectively employee turnover
• Responsible for the overall training and development and performance management of Sales Associates
• Recruit, train, evaluate and coach store employees

Key responsibility 2
Sales
• Achieve or surpass monthly and yearly sales targets
• Achieve overall gross margin targets
• Discount Control and monitoring
• Optimize profitability
• Analyze store performance and propose actions needed

Key responsibility 3
CRM:
• Treat the customer according to brand’s standards
• Build a strong customer relationship and loyalty
• Develop customer database, convert into sales transaction and retain the customer for future transactions
• Accompany customers for VIP incentive trips / SIHH / other events

Key responsibility 4
Service:
• Implement brand’s service strategy
• Handle all customer’s enquiries and complaints in a proper manner
• Ensure the employees provide outstanding customer service

Key responsibility 5
Stock Management / Products:
• Ensure adequate and complete assortments at the boutique
• Anticipate product needs
• Negotiate special products with customers and follow-up with management


Key responsibility 6
Promotion:
• Propose and initiate promotional activities
• Implement promotions and CRM activities
• Works closely with PR & Comm Manager on promotional program and implementation

Candidate Profile
• Experience: At least 3 years of management experience in retail industry. Luxury and watches are preferred
• Skills required: Organized, leadership, broad background in CRM activities (customer relationship management).
• Behavioral competencies: Excellent interpersonal and communication skills, reliable and independent, outgoing and social, initiative
• Behavioral competencies: Good sales skill, Good interpersonal skills, communicator
• Good command of English