Retail Training Manager

Shanghai, SH, CN

Permanent

自创立以来，Jaeger-LeCoultre积家品牌自成一格，孜孜不倦地将精准技艺锤炼臻善，与此同时又致力于将精湛技艺与艺术工艺，将精密机械与美学理念巧妙结合。积家大工坊的制表大师恪守创始人安东尼勒考特（Antoine LeCoultre）于1833年创立之初，便确立的创新精神，以精湛工艺创作了技术与美学兼备的时计作品，缔造制表领域的典范。当中包括Reverso翻转系列、Master大师系列、Rendez-Vous约会系列以及Atmos空气钟系列，这些作品象征着积家上百年的历史结晶，是取之不尽的灵感之源，驱动大工坊精益求精，不断缔造传奇之作。

JOB TITLE               Retail Training Manager

REPORTING TO           Head of Learning & People Development

LOCATION Shanghai, China

MAIN PURPOSE
The training manager will be responsible in ensuring that all product and service delivery learning content is fit for purpose, re designing and creating new learning initiatives’ to make sure all our sales ambassadors and local teams, feel educated to deliver the Maison experience.

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KEY RESPONSIBILITIES
   Ensure all off & on-the-job training logistic support in a high standard in line with learning team standard.
   Understand retail strategy and participates with the local retail team to implement selling ceremony in all boutiques.
   Conduct regular boutique & POS visit and make necessary recommendations for improvement.
   Provide insight from mystery shopping implantation and feedback, to continuously look at ways that we can improve education and service delivery locally.
   Monitor and evaluate training program’s implemented effectiveness, success and report on time
   Updating as necessary of all digital, online and other training materials; presentations; training guides; in store support tools; ensuring brand consistency in all training material across all platforms

JOB PROFILE
   Education: University degree at lowest;
   Experience: at least 5-7-year training background with solid course delivery experience, preferably in watch industry.
   Behavioral competencies: Detailed & self-managed; driving for excellence; team spirit
   Excellent training presentation and communication skills to large audiences in person and via digital tools

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