Partner Retail Sales Coach

JOB TITLE                Partner Retail Sales Coach

REPORTING TO            Head of Learning & People Development

LOCATION                Shanghai, China

Main Purpose
This retail sales coach is a professional coach who works closely and helps sales teams to deliver field coach programs in Jaeger-LeCoultre local boutiques (partner retail). In order to ensure the highest level of boutique experience, client satisfaction, business performance.  
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Key responsibilities
Sales team coaching
•    Delivers the service and product training with luxury standard
•    Actively listens, observes, and develops the trained sales associates selling potential in real life and role plays
•    Analyses and debriefs with boutique managers and in-store trained teams identify clear axes of improvement
•    Draws up individual action plans for the boutique’s teams to increase key KPIs and service
•    Provides the feedback after each field coaching session，ensure that BTQ managers take responsibility for the application and follow up of the BTQ
•    Regularly monitors the Mystery Shopping results and provides pragmatic & creative recommendations for the teams to improve 
•    It’s the warrant of the correct use of Maison Service tools

JOB PROFILE 
•    (Bachelor’s degree and above)
•    Minimum 5 years’ field coach or training experience in the luxury industry 
•    Good in MS office software
•    Fluent in Mandarin Chinese skills (written, spoken), fluent in English skill will be a plus
•    Be curious, open-minded, with a strong positive mindset, motivated to always keep on learning and sharing
•    Be open to travel at least 50% of the time 
•    A coaching certification would be a real plus