Partner Retail Sales Coach
Shanghai, SH, CN
JOB TITLE Partner Retail Sales Coach
REPORTING TO Head of Learning & People Development
LOCATION Shanghai, China
Main Purpose
This retail sales coach is a professional coach who works closely and helps sales teams to deliver field coach programs in Jaeger-LeCoultre local boutiques (partner retail). In order to ensure the highest level of boutique experience, client satisfaction, business performance.
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Key responsibilities
Sales team coaching
• Delivers the service and product training with luxury standard
• Actively listens, observes, and develops the trained sales associates selling potential in real life and role plays
• Analyses and debriefs with boutique managers and in-store trained teams identify clear axes of improvement
• Draws up individual action plans for the boutique’s teams to increase key KPIs and service
• Provides the feedback after each field coaching session,ensure that BTQ managers take responsibility for the application and follow up of the BTQ
• Regularly monitors the Mystery Shopping results and provides pragmatic & creative recommendations for the teams to improve
• It’s the warrant of the correct use of Maison Service tools
JOB PROFILE
• (Bachelor’s degree and above)
• Minimum 5 years’ field coach or training experience in the luxury industry
• Good in MS office software
• Fluent in Mandarin Chinese skills (written, spoken), fluent in English skill will be a plus
• Be curious, open-minded, with a strong positive mindset, motivated to always keep on learning and sharing
• Be open to travel at least 50% of the time
• A coaching certification would be a real plus