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Code de référence:  16114

Senior Haute Horlogerie Sales Associate - Jaeger-LeCoultre

Paris, 75, FR

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Depuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l'esprit d'invention initié en 1833 par son fondateur Antoine LeCoultre, les artisans de la Manufacture créent des collections à la pointe de la Haute Horlogerie: Reverso, Master, Jaeger-LeCoultre Polaris, RendezVous et Atmos - ce riche héritage construit par la Grande Maison au fil des siècles est une source d'inspiration constante qui ne cesse de repousser les limites à travers des garde-temps sans précédent.

The Senior Haute-Horlogerie Sales Associate is a brand representative of Jaeger-LeCoultre. She/he ensures a top-level service for each client.

 

She/He is responsible to achieve sales and exceed sales targets and to proactively develop the client database by implementing an effective data capture.

 

KEY RESPONSIBILITIES

 

Sales Performance & Service:

  • Develop the turnover, Promote and Sell Jaeger-LeCoultre creations by identifying clients’ motivations.
  • Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual targets.
  • Assist and support After Sales clients and provide maintenance recommendations.
  • Develop a detailed knowledge of the Jaeger-LeCoultre pieces including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
  • Participate in, and represent Jaeger-LeCoultre during promotional events and activities 
  • Organize special presentation in the Boutique within a defined framework (logistic, security, coordination with other markets)
  • Participate to all High-End Watches events in order to develop business relation (auctions, Haute-Horlogerie salons, Art salons,…)
  • Make a regular Benchmark of the competition.

 

Clients’ knowledge:

  • Provide exceptional standards of customer service surpassing client’s expectations at every opportunity.
  • Demonstrate and reflect the refined and luxury lifestyle image of Jaeger-LeCoultre through customer service, attitude, personal grooming, dress code and behavior.
  • Behave as an Ambassador of the Brand outside the Boutique.
  • Ensure the highest level of service and care to all customers (both Clients and prospects).
  • Provide a “wow” treatment to your clients as many time as you can.
  • Implement an effective data capture & follow up for clients, prospects, CS and reservations.
  • Build, develop and maintain your own Local and International client database ensuring repeat visits and client’s loyalty.
  • Resolve client’s complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

 

                                                                                         

Boutique operations:

General:

  • Attend and participate in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
  • Support the Boutique Management in any back of house/administrative operations as requested.
  • Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure to handle all pieces with extra care and in a perfect selling conditions.
  • Control discounts and contracts with intermediates following Brand directives
  • Finalize sales in SAP system in collaboration with the boutique and the Retail coordination
  • Manage possible claims

 

 

SKILLS

 

Professional:

  • Demonstrable sales skills and success gained as a sales associate (5-10 years’ experience minimum) in a Watch Luxury Maison
  • Diploma: Master degree is a plus.
  • Foreign languages required (English is a must).
  • Excellent communication skills both written and verbal.
  • Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
  • Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
  • Show innovation and initiative in setting customer care standards.
  • Education: Demonstrate respect and politeness.
  • Computer Knowledge in Microsoft; knowledge of SAP is a plus.

 

 

Personal:

  • Enthusiastic, self-confident and self-motivated with positive attitude at all times.
  • Professionalism is maintained under all circumstances.
  • Successfully able to handle multiple demands and competing priorities.
  • Have a strong attention to detail.
  • Able to work flexibly, embrace and manage change.
  • Understand and represent the luxury lifestyle image of Jaeger-LeCoultre.
  • Prepared to go the extra mile to achieve targets.