Assistant Boutique Manager - Madison Ave

Located in the serene setting of the Vallée de Joux, our Home of Fine Watchmaking offers a unique sense of belonging. It is here, inspired by the exceptional landscapes of the Jura Mountains, guided by an unquenchable inner fire, that La Grande Maison gets its soul. This spirit has powered the creation of more than 1,200 calibres since 1833 and made Jaeger-LeCoultre the Watchmaker’s Watchmaker.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Assistant Boutique Manager

Jaeger-LeCoultre | New York, NY

Reports to: Boutique Director

HOW WILL YOU MAKE AN IMPACT?

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the day to day operations of the boutique with a focus of motivating and directing the team to provide exceptional service to grow and optimize the boutique’s performance   

Motivate and support the Boutique Team to reach revenue and sales KPIs

• Assist the Boutique Manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar 
• Set the tone for Exceptional Customer Service
• Support the team as needed on the selling floor with presentations, service issues, hospitality
• Support the Boutique Manager to achieve and exceed all KPI’s goals and compliance

Support to Manage and Ensure the Proper Operations of the Boutique

• Adhere to the Policies, Procedures and KPIs administered by Jaeger-Lecoultre
• Responsible for Boutique operational tasks (Inventory management, product intake/transfer, invoice management…)
• Provide support for the Watchmaker and the weekly Watchmaking classes
• Help to supervise the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines
• Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
• Comply with requests for reporting as required
• Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines

Responsible for Continuous Client Acquisition and Client Development

• Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development
• Maintain VIP relationships and work with the corporate team to help build and engender these clients
• Work with associates ensuring that they are using the CRM tools at their disposal
• Develop loyalty by taking the client through our customer journeys
• Travel with clients to events and trips to the manufacture when appropriate

Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers

• The Asst Manager should help to engender good relationships within the community (including Corporate Partnerships)
• Provide feedback regarding competition and an understanding of traffic

WHAT ABOUT YOU?

• 5-7 years of management, preferred in luxury retail.
• Exhibits critical thinking skills and is strong in solution oriented.
• Having a “team player” spirit and the ability to work well within a group/team dynamic.
• Autonomous and with excellent interpersonal skills.
• Must be flexible to change and adaptiveness in work responsibilities.
• Excellent communication skills and other foreign language is highly appreciated.
• Proficiency with MS Office software required, proficiency with SAP preferred.
• Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $ 70,000 to $​​ 80,000

Salary will be determined based on relevant skills and experience.