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Reference Code:  107697

Sales Associate

Madrid, M, ES

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THE WATCHMAKER OF WATCHMAKERS

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. 

MAIN RESPONSIBILITIES:

 

SELLING & ADVISING

  • Welcome clients and proceed the sales following the Maison’s selling ceremony
  • Actively contribute to boutique turnover
  • Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
  • Follow boutique’s & personal action plans to reach sales target
  • Understand the boutique KPIs and follow related action plans defined by Boutique Management
  • Participate in commercial & non-commercial events for the Maison
  • Support other Sales Associated to achieve boutique target

BRAND EQUITY & AWARENESS

  • Know the Maison’s products, history and know-know
  • Be a referent for Watchmaking, HWM, Patrimony…
  • Develop general knowledge on the competition
  • Follow Brand visual identity (VM, day-to-day maintenance…)

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

  • Prepare the boutique to welcome clients
  • Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
  • Personalize relationship with clients & anticipate their needs
  • Showcase the in-boutique client experience (1931 café, Atelier d’Antoine…) and provide support when needed

CLIENT SERVICES

  • Receive clients for repairs drop-offs and pick-ups
  • Gather client information (product aesthetics & conditions, client request, pre-approved/declined services…)
  • Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
  • Register the products for repair / maintenance
  • Perform CS activities allowed in the boutique
  • Inform clients (on his/her repair (cost estimate, status)
  • Foster business opportunities through CS (cross-selling)

OPERATION EXCELLENCE

  • Be aware of products in stock
  • Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management…)
  • Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
  • Comply with Maison’s policies & commercial rules

 

ABOUT YOU:

  • You are result-oriented, ambitious
  • You have proper sense of luxury and pay attention to details and excellence
  • You are able to thrive in a fast-paced, client-centric environment
  • You put client experience and hospitality at heart
  • You are a strong team player, empathetic, collaborative

 

 

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE

careers.jaeger-lecoultre.com

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