FOR OUR NEW BOUTIQUE WE RECRUIT A

Boutique Manager (f/m/d)

based in Munich,Germany – Start June 2023.

HOW WILL YOU MAKE AN IMPACT?

Jaeger LeCoultre is looking for a Boutique Manager (f/m/d) who will be responsible for the overall management of the new boutique in Munich. The Person will report[HN(D1]  to the Sales Director and will be responsible for effectively building and implementing local strategies and directing the team to further develop sales, CRM and client service within the boutique.

1: Advising, Clienteling & Business development aligned with Maison Identity

• Ensure boutique objectives achievement (turnover, clients, portfolio development)
• Responsible for defining and implementing the business development strategy and boutique action plan in collaboration with Retail Manager
• Work with the Retail Manager to develop a Flagship vision and phased action plan to develop clientele and boutique business
• Partner with the CRM Manager to implement clienteling strategies to improve new clients’ acquisition and loyal clients’ retention
• Be a referent for the Maison, watchmaking know-how and develop general knowledge on the competition
• Ensure exceptional client experience and maintain the highest degree of courtesy and professionalism
• Be an ambassador for the Maison inside and outside of the boutique (set up partnerships, close contact with other brands, Hotels, private clubs, etc..)
• Proactive and close collaboration with CRC Ambassadors and Online retail team

2: Manage and develop team

• Support and challenges team members to reach targets through boutique floor presence, coaching, 1-to-1 meetings, feedback, and training, in coordination with the Training Manager
• Set, implements, and monitors individual and collective sales and development plans for the team based on retail KPIs such as sales, transformation rate, average basket and other Retail & CRM targets.
• Animate the boutique through regular team meetings (daily, weekly, monthly etc), ensuring that staff is aware of the targets and client experience best practices.
• Ensure that administrative and HR tasks are being managed
• Define sharing of roles and responsibilities in the boutique
• Actively recruit, maintain talent pipeline and integrate new team member (Induction, insertion in the team, trial period validation)

3: Boutique Operations

• Ensure compliance with Group’s policies & enforce Maison’s commercial rules
• Overview safety & security of the tram, stock & premises
• Ensure that all operating procedures are strictly adhered to (stock management, product handling, security, audits, financial processes etc) through management of stock and Sales Administrator as well as full sales team
• Manage daily set up and break down of boutique for opening/closing, as needed

WHAT ABOUT YOU?

• 7-10 years of management, especially in the field of luxury retail.
• Excellent communication skills in German and English.
• Must be available to work retail hours including weekends.
• Strong leadership & customer service skills.
• Ability to work in a fast-paced retail store environment.
• Flexible mind-set with the ability to embrace changes.
• Excellent analytical, organizational and interpersonal communication skills required.
• Proactive approach to analysing business and human resource needs.
• Ability to motivate and develop team

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. In our Swiss offices we will satisfy your wish for well-being and balance, thanks to a stimulating workplace, possibility to work remotely, flexible working hours, sustainable mobility contributions, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».