Sales Associate, Harrods

Sales Associate, Harrods

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Sales Associate, you will play a key role representing the Maison, building trustful relationships with clients, and achieving Sales Targets. Your main focus will be providing best possible Clienteling experience, generating sales and client satisfaction, while maintaining proper boutique operations as per company standards.

Key responsibilities:

Sales

• Achieve and exceed personal targets (quantitative and qualitative)
• Support Boutique team to achieve and exceed sales objectives
• Ensure high levels of client satisfaction through excellent sales and after sales service skills (Sales Ceremonial)

Clienteling & CRM

• Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships
• Build Client strategy per client typology
• Network within Harrods & Knightsbridge environment to create sales opportunities for oneself & members

Operations

• Carry out administrative tasks such as: clients’ follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
• Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.

Retail and Service Excellence

• Anticipate clients’ specific needs
• Represents the Brand inside and outside the Boutique
• Strive to achieve both 100% NPS and Mystery shopping results
• Ensure impeccable grooming standards according to guidelines

CS / Aftersales

• Ensure highest level of service to After Sales Clients
• Manage complaints and proactively follow up on the repair process from registration to collection
• Ensures the timeliness of repairs taken in by the store
• Strive to achieve conversion in CS to sales

Outreach

• Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods & Knightsbridge area)
• Develop relationships within Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
• Participate to off-site events and clienteling activities organised by Marketing and event team
• Act as a team player

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Effective interpersonal and communication skills
• Competence in MS Office package (especially Excel) - Knowledge of SAP would be a plus
• Passionate, pro-active, enthusiastic, agile learner
• Ability to multitask and understanding of priorities
• Excellent organisational skills
• Detail-oriented focus in your approach to work

HOW DO WE KEEP YOU SMILING?

As a significant member of the Jaeger-LeCoultre community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected you will be contacted for an initial screening with the Richemont Talent Team

2nd Stage – Interview with the Boutique Director and the UK & Ireland Brand Director

3rd Stage – Interview with the Human Resources Manager

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE AND RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

https://www.youtube.com/channel/UCWURhzKt-_FjZ9XSMPWJrhA