Manufacture Visits Coordinator - CDD

HOW WILL YOU MAKE AN IMPACT?

You guarantee the satisfaction of our customers and a memorable experience in our Manufacture by providing the necessary support to the activities and achieving operational excellence. Referring to the Client Experience Manager, the main tasks are as followed:

MANUFACTURE VISITS

• Be an ambassador of la Grande Maison by conducting Manufacture visits to our visitors (end clients, press & general public)
• Co-create & implement new manufacture visits itineraries in collaboration with the team
• Create tailor made VICs manufacture visits and participate in lunches with clients occasionally
• Follow up of the agenda & and the day-to-day online booking platform
• Organize autonomously manufacture visits (internal notes, bookings in collaboration with other departments)
• Create and Develop tailor made local activities for our markets

CLIENT EXPERIENCE

• Enrich the customer experience in our manufacture by defining the iconic moments of the customer journey.
• Provide daily support to market teams in terms of Client Experience at the manufacture
• Drive regularly competitive intelligence and benchmarks
• Follow monthly statistics

WHAT ABOUT YOU?

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Proven experience in hospitality, customer service or tours preferably within the luxury goods industry.
• Strong organizational skills with meticulous attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and stakeholders at all levels.
• Proficiency in Microsoft Office Suite and event management software.
• Knowledge of watchmaking or a strong interest in horology is preferred but not required.
• Fluency in several languages is highly desirable, French and English are a must, more will be appreciated

MORE THAN A MAISON, A WORLD OF OPPORTUNITIES!

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you through a dynamic talent development strategy and an impactful learning offer. We will nurture your desire to grow thanks to ambitious projects and an engaging work environment. Joining Jaeger-LeCoultre is also joining the Richemont Group and an international career path. We will satisfy your wish for well-being and balance, thanks to a modern workplace, flexible working hours, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society. Learn more about our CSR commitments in our program « Make Our Time Better ».