Reference Code:  90422

Boutique Manager

Kuala Lumpur, 14, MY


Jaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos – this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

Located in the serene setting of the Vallée de Joux, our Home of Fine Watchmaking offers a unique sense of belonging. La Grande Maison has powered the creation of more than 1,200 calibres since 1833 and made Jaeger-LeCoultre the Watchmaker’s Watchmaker.




Openness – A curiosity that encourages us to discover and exchange. Dynamics that drive us to constantly innovate.


Inner Fire - The soul of our Manufacture. The inner strength that nourishes the enthusiasm and commitment we put into our daily work, and the creation of our timepieces. A spark that never goes out.


Excellence - Excellence governs our behaviour, our way of thinking, and our decisions. Our determination to continually improve ourselves, driving our pursuit of precision and quality every day.


Care - This attitude guides our relationship with the world and with others and supports our creativity. Our ability to balance inventiveness and humility, to master technique and empathy.




based in Kuala Lumpur, Malaysia.




The Boutique Manager will be responsible for the overall management and operations of the Pavilion boutique. Reporting to Country Manager and dotted line to Regional Retail Manager. Responsible for effectively building and implementing local strategies, leading & coaching boutique team to meet business objectives.



1: Strategize, Clienteling & Business development aligned with Maison Identity

  • Master a strong knowledge of the boutique business, assess opportunities to implement a proactive and effective sales strategy.
  • Lead team in achieving business objectives, sales goal of each team member, and the overall retail KPI’s.
  • Partner with the CRM Manager to implement clienteling strategies to improve new clients’ acquisition and loyal clients’ retention.
  • Be a referent for the Maison, watchmaking know-how and develop general knowledge on the competition
  • Proactive and close collaboration with CRC Ambassadors for an omnichannel client experience.
  • Best in Class client experience, embody & exemplify the Maison values.


2: Manage and develop team

  • Set, implements, and monitor individual and collective sales and development plans for the team based on retail KPIs
  • Lead in recruiting of Boutique team, motivate, support, maintain talent and providing a cohesive team culture.
  • Ability to build a high performing team through strategic and astute talent evaluation and planning.
  • Animate team communications through regular team meetings and check-in sessions.


3: Boutique Operations

  • Enforce and adhere to all Richemont Group policies & compliance, enforce Maison’s commercial & operational rules and procedures.
  • Overview safety & security of the team, stock & premises
  • Ensure that all boutique operating procedures are strictly adhered to.



  • 7-10 years of management, preferred in luxury retail.
  • Exhibits critical thinking skills and is strong in solution oriented.
  • Having a “team player” spirit and the ability to work well within a group/team dynamic.
  • Autonomous and with excellent interpersonal skills.
  • Must be flexible to change and adaptiveness in work responsibilities.
  • Excellent communication skills in English and other foreign language is highy appreciated.
  • Proficiency with MS Office software required, proficiency with SAP preferred.
  • Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.






People is our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».