Training Manager

The training manager assists sales team improve their sales techniques and convey an efficient and qualitative brand message, both internal staff and external representatives of the brand.

Key Responsibilities:

1. Formulate a Training Plan for all sales teams

• The Training Manager is responsible for assessing the development needs of sales staff and formulating a training plan to be followed throughout the year. The Training Manager segments the population of sales staff to provide relevant trainings to each member depending on their missions and level of expertise.
• The incumbent also assists in the training records and facilities and providing consultancy and writing reports of training results.

2. Developing and Executing Key Trainings

• In partnership with Manufacture Jaeger-LeCoultre in Switzerland, the Training Manager capitalizes on existing training tools and translates / develops new tools to answer the needs of local teams.
• Key areas: Brand Content, Product Knowledge and Sales Techniques (including the selling ceremony mandated by HQ).
• Additionally, the Training Manager will also be working with Management to identify training needs required to equip the sales team to carry out their responsibility effectively.

3. Coaching of Retail Staff in Collaboration with Boutique In-Charge

• Actively listens, observes, and develops the sales associates and elevate their sales performance. The Training Manager analyses and debriefs with the boutique managers and in-store trained teams to identify clear axes of improvement. At the same time, the incumbent will provide feedback after each field coaching session to ensure that Boutique In-Charge take responsibility for the application and follow up after the coaching session.

4. Partnership with Retail Partner Team

• Working in parallel with the Retail Partner team to ensure all training programs are undertaken in an effective and efficient manner . The Training Manager is to identify training needs and prepare the yearly on-the-job training programs upon business needs. The incumbent also conducts regular boutique & POS visits and make necessary recommendations for improvement and assist to develop training materials for a retail partner in line with business objectives.

5. Supporting Sales Activities

• The Training manager will also be called on by the Boutique Management Team or Retail Management Office to provide support when necessary to ensure a sucessful and semaless client journey. 

6. Assess the Performance of Training Plan

• The Training Manager is responsible for assessing the efficiency of sales techniques & brand message. The Training Manager should propose actions to fulfil this assessment in a regular and qualitative manner. If and when available, the training manager coordinates with Mystery Shopping plans and capitalise on this technique to assess training needs. The result of this assessment should be shared with brand management of each market.

7. Manage Training Budget

• The Training Manager is responsible for optimising the training budgets of each market and ensuring a strict respect of the budget.