Boutique Supervisor

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets

BRAND AMBASSADORSHIP

• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

• Ensure Service Excellency within the boutique at all time and with any boutique clients
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

• Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
• Represent boutique management during their absence.

FINANCIAL & CASH REGISTER CONTROL

• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

• Ensure timely reporting of any opportunity, incident, etc to Boutique Manager.
• Share new practices and ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
• Proper and accurate networking among the competition, especially with neighboring boutiques.

TEAMWORK

• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleagues during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
• Proactively support in on-boarding process of new boutique members.

QUALIFICATIONS

• 5+ years previous experience in watches or high-value luxury product sales preferred.
• 3-5 years of management experience with preference to high volume and/or luxury environment and the proven ability to develop and mentor staff.
• Good Interpersonal skills, confidence, strong solution driver, client focused and good team-player
• Good Knowledge of MS Office
• Fluency in English, 3rd language appreciated