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Reference Code:  69981

Jaeger-LeCoultre Customer Service and Sales Advisor - Spanish & Italian Speaking

Amsterdam, NH, NL

Permanent
  
  

Jaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos – this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

“At Richemont, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted, fun and refreshing experience.”

-Quote from one of our Advisors

KEY RESPONSIBILITIES 

  • Advising, selling & clienteling 
  • Drive sales through professional and courteous client interactions meeting the Maison targets 
  • Be a role model regarding the Maison selling ceremony 
  • Handle & solve issues related to clients 
  • Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional, and engaging manner 
  • Actively develop outbound clienteling actions to enhance your client portfolio 
  • Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems 
  • Consistently seek new product knowledge to act as an expert for the Maison 
  • Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales 
  • Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks 

 

Maison identity & expertise 

  • Know the Maison products, History and events calendar to convey storytelling to your clients 
  • Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery) 
  • Be a referent for Watchmaking know-how 
  • Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients 

 

YOUR PROFILE 

If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Jaeger-LeCoultre Customer Service and Sales Advisor. Your background in customer support and service, hospitality, or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Jaeger-LeCoultre personify. As a good team player, you are flexible, positive, dedicated and a multitasking wizard. 

 

You must be able to demonstrate the following key capabilities: 

  • Excellent understanding of customer service 
  • Keen sales skills 
  • Computer literacy 
  • Keyboarding skills of at least 40wpm 
  • Written and verbal communication skills in Spanish, Italian and English
  • Be constructive in difficult situations 
  • Collaborate with others to enhance work processes, tools, and governance 
  • Be eager to learn new competencies, capabilities, and knowledge 

  

WE OFFER 

A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues. 

 

Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments. 

To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission, and a full reimbursement of travel costs. 

If this opportunity sounds like a good challenge to you, we would like to hear from you. 

 

YOUR JOURNEY WITH US

In the interview process with us, we always ensure you have complete insight and transparency. This means you will meet the Managers involved, your future team and get a chance to shadow our excellent Advisors to see how they work.

 

After successfully joining us you will be included in our CRC Academy Program. This means that you will initially have 2-3 weeks of training on the brand history + product knowledge, procedures, and tools we use as a global organization. After you have complimented your knowledge with experience you will also be eligible for the on-site visit of the manufacture to get full insight into the production process and a visit to the market and boutiques you support.


If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!