Jaeger-LeCoultre e-Boutique Sales Associate - German Speaker

At Richemont, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted, fun and refreshing experience.” 

- Quote from one of our Client Advisors 

Join us in our beautiful historic building on Herengracht and grow with our Maison Jaeger-LeCoultre. 

HOW WILL YOU MAKE AN IMPACT? 

By being yourself and showing your passion for forming lasting relationships, while offering outstanding service to our customers at a near native level of German (additional languages are appreciated). 

As a Customer Service Advisor, you are responsible for building and nurturing client relationships, catering to VIP clientele and representing the voice of the brand in the German market. 

While advising via phone and web-based channels, you are responsible for upholding an excellent level of customer support that coincides with the quality our brands represent in the market. 

 
We will support you in delivering expert knowledge on the products and brands you represent while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans will allow you to further your market knowledge and develop with our department. 

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

Understanding that true luxury is in the way the brand supports its customers, you will strive to offer nothing less than excellent client support. As the main point of contact for our customers, they will rely on you to help them (via phone, email and social media channels) in crafting unforgettable moments for their loved ones by selecting the right product for an important occasion in their lives.  

As an expert Advisor, you master the extensive yet intriguing product knowledge and the tools we use, while operating within brand guidelines to uphold the quality we represent. Remembering that you are the voice of the brand, showing your passion and pride in your work is key to connecting with our loyal customers and showing that we truly care.  

As a smaller team, we are all pro-active and love to help each other. Attention to detail is crucial for our work and so is a good system mindset, as we use various tools.  

HOW DO WE KEEP YOU SMILING? 

As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together to share drinks, food, and laughs. For example, Mid-summer grills, Organised lunches, Recharge Programme, Learning & Development week and many more – and how do we keep all these amazing events on-going? – well, we are proud to say we have our very own Fun Committee (all of us employee volunteers) to make sure that our environment is the best it can be. 

Also, if you get charged in international environments, we can definitely offer the richness of diversity with currently 37 nationalities in our Amsterdam office. What is great is that we are here for a reason, we are here because we love our brands and we will support you in taking pride and growing into an expert in the luxury field and support your development long-term, across borders and countries – we have many success stories to share!  

WHAT MAKES OUR GROUP DIFFERENT? 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. 

• We value freedom, collegiality, loyalty, and solidarity. 

• We foster empathy, curiosity, courage, humility, and integrity. 

• We care for the world we live in. 

YOUR JOURNEY WITH US: 

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 

1st Stage – After your application has been selected, you will be asked to complete a Video Assessment 

2dn Stage - Our recruitment team will reach out to you to conduct an initial screening 

3rd Stage – Interview with the Team Leader 

4th Stage – Interview with the Head of Client Relations Center 

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW: 

https://www.linkedin.com/company/richemont/ 

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg