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Reference Code:  107992

Client Advisor 1

dubai, DU, AE

Permanent
  
  

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».

 

 

KEY RESPONSIBILITIES

  1. SALES
  • Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
  • Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
  • Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
  • Organize private viewing with potential VIPs in your region.
  • Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
  • Act as a reference in terms of building action plans to achieve personal targets.

 

  1. BRAND AMBASSADORSHIP
  • Ensure Excellency within and outside of the boutique.
  • Ensure maximum client welcoming, handling, and servicing.
  • Keep learning about the products and brand and become a reference person for the Maison
  • Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
  • Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
  • Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

 

  1. CUSTOMER & CRM RELATED ACTIVITIES
  • Ensure Service Excellency within the boutique at all time and with any boutique clients
  • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
  • Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
  • Ensure accurate and genuine relationship building with customers.
  • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
  • Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
  • Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

 

  1. STORE OPERATIONS MANAGEMENT
  • Actively taking his part in monthly (quarterly, yearly) stocktaking.
  • Actively ensuring all measures to avoid stock discrepancies at all times.
  • Automatic replenishment of sold timepieces and active order requests.
  • Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

 

  1. FINANCIAL & CASH REGISTER CONTROL
  • Compliance with procedures, and with legal, fiscal and customs regulations.
  • Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

 

  1. REPORTING
  • Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
  • Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

 

  1. TEAM WORK
  • Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
  • Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
  • Full and complete assistance to shift colleague during the sales ceremony.
  • Active participation in Boutique trainings and role-plays to improve knowledge and client experience 

 

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