Reference Code:  11276

Assistant Boutique Manager - Toronto

Toronto, ON, CA


Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world's leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success.

OVERVIEW: Assist the Boutique Manager with the overall management of the Boutique to insure profitability, Brand recognition, team development, superior customer service and customer database building, while adhering to IWC policies and procedures.



  • Achieves monthly and yearly Boutique turnover and KPI targets set by the brand
  • Sets goal for all sales associate and motivates team on a daily basis
  • Contributes to overall training and development of sales associates (coaching)
  • Holds briefings to insure consistent communication and information level
  • Upholds company’s customer service standards
  • Is responsible for developing the customer database
  • Develops external relationships to ensure maximal exposure
  • Contributes to Boutique stock management, reviews stock levels and communicates
  • product needs
  • Assists the Boutique Manager in the Boutique administration (cash flow, shipments,
  • repairs, security)
  • Insures team understanding and adherence to company policies and procedures
  • Insures all visual directives are respected and executed (cleanness, merchandising,
  • team grooming)
  • Represents the Brand inside and outside the Boutique
  • Insures communication with platform management and headquarters in the absence
  • of the Boutique Manager



  • Minimum 3 years of experience in luxury environment, ideally in a sales function
  • Minimum of Bachelor’s degree
  • Strong sense of luxury service and aesthetics
  • Result and action oriented with strong entrepreneurial mindset
  • Good interpersonal competences and empathic
  • Good analytical and organizational skills
  • Excellent communicator, able to develop a network


Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.


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