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Reference Code:  104029

IWC Training Manager

Tokyo, 13, JP

Permanent
  
  

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».

Missions :

Reporting to the Retail Head, the Team Performance Training Manager is responsible for creation, organization and implementation of trainings to IWC direct-to-customer & Wholesale Partner staffs
He/She will take responsibility for supporting our POS in achieving their ambitious targets with regards to sales and customer experience. He/she will also support at global events as well as local ones organized by the market he/she is responsible for. 

 

Responsibilities:

  • Analyzes DTC KPIs of network and derives conclusions on needed actions in collaboration with Retail Head 
  • Creates 360° action plan for POS and collaborates with local DTC and POS management with regards to execution 
  • Spends significant time at POS level to support with action plan implementation 
  • Coaches POS (management) staff with regards to KPI management, sales target achievement, relationship building, CRM and customer experience 
  • Creates comprehensive training and coaching programs for DTC & WHS staff on all levels
  • Develops and delivers trainings on Selling Ceremony, brand and product 
  • Collaborates with CXE department to foster roll-out of My Copilot learning app 
  • Actively contributes to development of new training and coaching concepts 
  • Training and coaching efficiency is measured by boutique KPIs and Customer Experience evaluation result 

 

EXPERIENCES:
-    Preferably 3+ years of experience in Training role.
-    Extensive experience in physical Retail, ideally in a management role 
-    luxury brand industries experience a plus

 

SKILLS:
-    Action-oriented, growth mindset
-    Open personality with great communication skills that likes to connect with people 
-    Fluent in Japanese / Advanced business English in both written and speaking

 

REQUIRED COMPETENCIES:
-    Effective team player and networker
-    Strong sense of integrity, agility and flexibility
-    Strong self-management ability with a high stress tolerance
-    Proactive
-    Entrepreneurial attitude with ability to function in a fast-paced environment
-    Enjoy challenges

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