IWC Retail Operations & Performance Manager
Tokyo, 13, JP
Performance Management
- Provide regular in-depth analysis of sales, and work with action plans to improve the performance.
- Work closely with cross-functional teams including Merchandising and Marcom teams to drive retail strategies and initiatives.
- Lead boutique projects (new system implementation) related to performance.
- Customer Experience Evaluations and CRM KPI: regular analysis and follow-up of BTQ teams.
Operations Excellence
- Provide BTQs daily operational support.
- Analyze store productivity and undertake necessary actions for operational improvement
- Monitor the operational processes and stock management. Streamline them as needed in coordination with Global DTC team and relevant team for the operational excellence.
- Ensure the quality of service provided by key suppliers are in line with IWC standard.
- Lead boutique opening operational set up incl. inventory, supply and back of house layout.
Compliance Control
- Ensure all the BTQ are compliant on global retail guidelines and local financial guidelines for retail operations.
Customer Service
- Lead the CS excellence by connecting BTQ teams, local CS and HQ.
- Support BTQ and Customers Relationships team to solve CS related issues.
EXPERIENCES:
- Preferably 3+ years of experience in Retails Operation or business analysis role.
- luxury brand industries experience a plus
SKILLS:
- Strong in analysis and putting into next action plan
- Business acumen with a good understanding retail business
- Action-oriented, growth mindset
- Ability to communicate with both internal and external customers at all levels of the organization
- Fluent in Japanese / Advanced business English in both written and speaking
REQUIRED COMPETENCIES:
- Effective team player and networker
- Strong sense of integrity, agility and flexibility
- Strong self-management ability with a high stress tolerance
- Proactive
- Entrepreneurial attitude with ability to function in a fast-paced environment
- Enjoy challenges