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Reference Code:  34080

IWC Client Advisor

Taipei, TPE, TW

Permanent
  
  

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

  •  Hosting clients and other stakeholders with the ability to provide personalized customer experience
  •  Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
  •  Identify and/or create sales opportunities inside and outside boutique environment
  •  Find ever new and creative means to exceed client’s expectations
  •  Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
  •  Engage in CRM-activities such as prospect follow-up on a daily basis
  •  Handle customer service requests and respective processes
  •  Know IWC’s history, products and partnerships as well as the watch industry
  •  Deliver outstanding client service and treatment to make a clear difference vs. competition
  •  Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
  •  Organize and execute all operational tasks in detail and with care
  •  Maintain the boutique according to global IWC visual merchandising standards