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参考代码:  34159

精品店-店铺经理

Shanghai, 31, CN

Fixed Term
  
  

瑞士制表品牌沙夫豪森IWC万国表自1868年起一直制作非凡的高级钟表,在作品中糅合最高精准度与独特设计。作为世界先锋高级腕表品牌之一,IWC万国表致力实践先驱精神及创意才能,以达致成功。

Mission:

The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.

 

Responsibilities:

  • Leading boutique-operations and the team in an efficient manner by example
  • Responsible for the operations and result of the boutique; sales, client experience, operations,
  • profitability
  • Building and maintaining strong relationships with clients and stakeholders as well as office team
  • Know IWC’s history, products and partnerships as well as the watch industry
  • Identify business needs and turn into individual actions and objectives
  • Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS
  • Host clients and other stakeholders with the ability to provide outstanding personalized customer experience
  • Establish strong personal relationships with clients from different backgrounds
  • Engage in CRM-activities such as prospect follow-up on a daily basis
  • Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
  • Maintain the boutique according to global IWC visual merchandising standards
  • Conduct in-store training and daily briefs
  • Monitor and assess team and individual performances
  • Develop, motivate and retain the team. Identify, recruit and develop talents and new team members

 

Profile:

  • 4-5 years of boutique management experience or equivalent experience in hospitality
  • Strong leadership skills, high emotional intelligence and general education
  • Ability to lead and develop talents / team members
  • Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
  • Strong selling skills and result-oriented
  • Able to adapt approach individually to respective client
  • Open and outgoing personality
  • Team player with good interpersonal competences and empathy
  • Excellent communicator with ability to develop strong networks
  • Fluent in local language and English and ideally one more relevant tourist language
  • Applicants with background in Sales or Hospitality preferred
  • Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience