Assistant Boutique Manager- Short Hills Mall

At IWC North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

ASSISTANT BOUTIQUE MANAGER - IWC, SHORT HILLS

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

MAIN PURPOSE:

With passion for our brand, the Assistant Manager will support the Boutique Manager leading the boutique and driving the business in a fast paced and growing environment fostering our team development and caring for all of our clients. Assisting the boutique in the day to day operations of the boutique and supporting the sales team on the floor, the assistant boutique manager will be an entrepreneur, leader and an individual striving for excellence and a collaborative environment.  

KEY RESPONSIBILITIES:

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.  
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.  

QUALIFICATIONS:

• 5Y minimum in luxury retail industry or equivalent
• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.