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Reference Code:  101134

Senior/Client Advisor

Kuala Lumpur, 14, MY

Permanent
  
  

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

<span 72="">MISSION:

<span 72="">The IWC Client Advisor is responsible for delivering stellar client experience and for achieving the personal sales targets as well as those of the boutique. You are passionate towards networking and community building.  To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal.

 

 

<span 72="">KEY RESPONSIBILITIES:

  • <span 72="">Creates engaging and emotional client experience to clients
  • <span 72="">Offer best in class service being it in boutique or virtually, making a clear difference vs competition
  • <span 72="">Proactively recruit new prospects through networking and community building
  • <span 72="">Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC’s respective guidelines
  • <span 72="">Engage in CRM-activities such as prospect follow-up on a daily basis
  • <span 72="">Act as an ambassador in and out of the boutique, conveying passion for the brand
  • <span 72="">Achieves individual and team sales targets, KPIs
  • <span 72="">Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
  • <span 72="">Handle general Boutique administrations and back of house operations with care
  • <span 72="">Ensure boutique operation comply with company policy

 

 

 

<span 72="">QUALIFICATIONS:

  • <span 72="">Possess entrepreneurial mindset – Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
  • <span 72="">High emotional intelligence and general education
  • <span 72="">Excellent communicator, passionate towards connecting with others and develop strong networks
  • <span 72="">Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
  • <span 72="">Creative, curious and versatile
  • <span 72="">Team player with good interpersonal competences and empathetic
  • <span 72="">Applicants with background in luxury retail sales and hospitality is a plus

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