Client Advisor - Part Time

Kuala Lumpur, 14, MY

Fixed Term

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».

MISSION:

The IWC Client Advisor - Part Time is responsible for delivering stellar client experience for the boutique. You are passionate towards networking and community building. To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal.

KEY RESPONSIBILITIES:

Creates engaging and emotional client experience to clients
Offer best in class service being it in boutique or virtually, making a clear difference vs competition
Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC’s respective guidelines
Act as an ambassador in and out of the boutique, conveying passion for the brand
Handle general Boutique administrations and back of house operations with care
Ensure boutique operation comply with company policy

QUALIFICATIONS:

Possess entrepreneurial mindset – Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
High emotional intelligence and general education
Excellent communicator, passionate towards connecting with others and develop strong networks
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
Creative, curious and versatile
Team player with good interpersonal competences and empathetic
Applicants with background in luxury retail sales and hospitality is a plus

Apply now »