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Reference Code:  104306

Retail Operations Executive

Dubai, DU, AE

Permanent
  
  

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».

MAIN PURPOSE

  • Reporting to the Commercial Director, the jobholder is the main point of contact for the entire Direct to Consumer network (Internal Retail, e-commerce and CRC) and in charge of developing and supporting all commercial activities in the region.
  • He/she is the warrant of a consistent quality of experience in all the touch points and the coordinator to implement the strategy across all the departments of the brand.

 

RETAIL AND E-COMMERCE

  • Support the Retail team in setting up processes, tools and KPI’s to drive performance
  • Work closely with Boutique Managers and their teams to leverage sell out opportunities
  • Ensure the implementation of HQ guidelines in all markets 
  • Oversee and optimise various aspects of e-commerce in collaborations with operations team
  • Proactively propose business development opportunities to recruit new clients
  • Act as a project manager in diverse DTC projects in coordination with HQ team
  • Preparing internal and external presentations and ensure figure accuracy
  • Support all DTC activations amongst the whole regional network

CRC

  • Backing up CRC team to build and maintain relationships with IWC clients
  • Ensure smooth communication between IWC and CRC Team
  • Providing support to CRC team aligning customer service with brand standards
  • To ensure customers receive excellent and consistent service
  • Act as a project manager in diverse CRC projects in coordination with HQ team
  • Analyse CRC service to establish whether all personnel are following IWC best practice
  • Establish and monitor CRC KPIs
  • Clearly communicate expectations to CRC team
  • Schedule regular check-ins and retraining sessions

 

ANALYSIS AND REPORTING

  • Daily Sales reporting and analysis - bringing together monthly sales reports and figures in coordination with the Operations Department
  • Product performance reporting and analysis
  • Executing, tracking and analysing the targets and KPI’s
  • Preparing and coordinating monthly business review
  • Developing new reporting on Ad-hoc basic based on business needs

 

REQUIREMENTS FOR THE ROLE:

  • Business degree. At least 2-3 years’ experience in the retail industry.
  • Strong understanding of client experience required.
  • Strong display of emotional intelligence.
  • Excellent interpersonal, communication, organization, follow up and problem-solving skills required.
  • Knowledge of customer service practices
  • Strong analytical skills, ability to manage and synthesize high volume of data
  • Good understanding of CRM systems.
  • Results driven, effective team player, collaborative approach.
  • Proven to be resilient
  • Proficiency in MS Excel and PPT is a must
  • Proficiency in English. Arabic not mandatory but is a plus.  

Position Based in Dubai, UAE.

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