E-Boutique Client Advisor

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

E-Boutique Client Advisor
IWC | Dallas, TX

MAIN PURPOSE

The IWC E-Boutique Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the digital boutique. They need to act as an ambassador of IWC at all times with client satisfaction being their utmost goal.

KEY RESPONSIBILITIES

Sales & Commercial Mindset

• Consistently achieve or exceed the monthly sales target, as defined by Management
• Maintain order book and sales pipeline and provide appropriate updates to clients on order status, lead times, product updates, etc. partnering with Manager and local Maison departments as needed
• Know IWC’s history, products and partnerships to provide exceptional sales experience
• Develop extensive knowledge of industry news and competitive brands

Clienteling

• Cultivate new and nurture existing client relationships through both organic and strategic clienteling campaigns
• Partner with local management and corporate team on CRM initiatives including follow up, product launches, events, seasonal outreaches, etc.
• Accurately capture client data for all prospects and current clients using CRM tools to build client knowledge
• Partner with Manager to strategize a daily/weekly/monthly client outreach plan
• Reach KPI goals for CRM including robust data capture, targeted outreach, campaign completion and retention

Omni-Channel CX

• Resolve client challenges with the highest professionalism by investigating problems, developing solutions and making appropriate recommendations to Maison partners in a timely manner
• Communicate effectively across multiple channels with both local and global partners
• Embrace digital tools that enhance the luxury selling experience e.g. virtual selling and chat
• Gather feedback and provide innovative insight to management as needed in case by case scenarios.

CS

• Ensure each client receives an exceptional level of customer service
• Support all after-sale clients with helpful solutions in accordance with Maison values
• Partner with CS team/specialist to promptly resolve complicated/escalated aftersales cases

Team Culture and Mindset

• Embody the ICARE IWC Corporate Values:
• Imaginative: Maintain a visionary mindset, providing innovating solution and new ways of working and inspiring growth with both clients and your team.
• Confident: Be self-assured in IWC knowledge, heritage, processes and products to make the right decisions and recognize opportunities for growth.
• Active: Show initiative and agility by making informed decisions and recognizing opportunities in a fast-moving landscape.
• Responsible: Be accountable for actions and behavior, treating your colleagues and clients with respect and fostering an encouraging and inclusive environment
• Engineered: Strive to improve performance by learning new skills, embracing new challenges and encouraging a growth mindset within the team.

QUALIFICATIONS

Education

• College degree is preferred

• Required Experience
• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of timepiece industry is required

Personal and Technical Skills

• Excellent analytical, organizational, and interpersonal communication skills are required
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Skilled in resolving disputes or managing disagreements
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Excellent computer skills and use of technology
• SAP knowledge preferred
• Additional language skills are a plus

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.