Sales & Marketing Operations Coordinator

Ciudad de Mexico, MEX, MX

Permanent

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».

MAIN PURPOSE

Assist the Country Manager in the business development of the brand in the territory of Mexico.

Responsible for the timely processing & response of all tasks related to sales and marketing operations processes within Mexico and to and from Switzerland.

Provide support to CM and Communications Dept in the creation and implementation of marketing strategies, events, importation and distribution of PLV materials.

KEY RESPONSIBILITIES

Sales

Process orders, invoices, consignments using required formats and platforms for wholesale and retail.
Client support: provide information upon product & accessory requests, availability, prices, shipping, etc.
Daily Booster management (sell-out, inventory, sell-in)
Produce and analyse sales reports as requested by Country Manager
Organize, update, and send product and accessory price lists to authorized retailers
Organize and maintain authorized retailer database
Send weekly product wish lists to Switzerland
Monitor budget evolution, current initiatives, incentives & results
Asist in defining, implementing & monitoring strap model stock per POS
Travel as needed

Marketing

Liaise and assist in the implementation & setup of brand strategies and events
Coordinate with Trade Marketing Dept on assets and materials needed for events and SIS projects as per brand guidelines.
Assist TM Coordinator in the processing of all POS PLV orders in Richemont´s systems as per user guidelines

Administrative

Sharepoint, SAP processes, order releases and returns
Follow-up on the shipping and documentation for assigned products pick-up and delivery of orders (as needed)
Produce and complete CM´s expense reports as needed

Customer Service

Implements the local Customer Service Policy as defined by the Brand with a customer centric approach in coordination with Country Manager & local After Sales department
Respond to retailer & ecommerce accessory & service inquiries in a timely manner (prioritize by urgency of request)

JOB PROFILE

Education: Bachelor’s degree in Business Administration and Operatoins, Communications, Logistics, Operations, Supply Chain, Hospitality or related field.

Required experience: 1 year minimum in luxury brand sales, operations or customer experience role

Technical skills / abilities:

Strong in Microsoft applications (Word, PowerPoint, Excel, SharePoint)
SAP
Adobe
Canva
Fully bilingual (English & Spanish) required. French or German is a plus.

Personal skills:

Ability to develop & foster strong and mutually beneficial business relationships
Excellent planning and organization skills; ability to prioritize and plan work activities; ability to handle multiple issues in a fast paced work environment.
Excellent presentation & communication skills, written and verbal.
Good time management skills
High attention to detail & excellent analytical skills
Availability to travel and work extended hours

The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

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